Management Manager

Lynette Tudorache *******.*********@*****.***

mobile: 201-***-**** Jersey City, New Jersey

Professional Profile

Analyze and organize content and knowledge of business and IT systems;

create diagrams and documents to clarify information architecture for

usability and development; determine methods and design media to

communicate business and technical information.

Experience

Con Edison October 2007 - July 2010

Information Architect

. Create site maps and swim lane work-flow diagrams as part of Intranet

site design to determine processes and functionality requirements.

. Create SharePoint wiki documents describing new technology and

customized Software Development Lifecycle (SDLC); establish structure,

naming convention and taxonomy used on same site.

. Diagram business process flows, document requirements, and create

knowledge management guidelines for Business Intelligence systems.

Vertus Consulting June 2006 - October 2007

Knowledge Manager

. Designed media kits, produced web-based demonstration, which improved

sales and provided clients easier access to products.

. Created PowerPoint slides and performed sales presentations.

. Created HTML help systems for customized applications that utilize

Windows Installer and SMS technologies for packaging and distributing

applications.

MultiPlan, Inc. May 2005 - June 2006

Knowledge Manager

. Established document management system taxonomy and guidelines.

. Created end-user documentation for medical claim software.

. Designed course and performed training for remote clients. Created

computer-based tutorial, eliminating cost of phone and Internet fees.

. Was originally hired as consultant from Aetea Information Systems.

McKinsey & Company July 2003 - June 2004

Information Architect

. Documented customized document management, work-flow, and distribution

application.

. Created functional specifications and wire-frame diagrams of the UI for

a document and resource knowledge portal.

. Diagrammed the architecture and data flow throughout all Knowledge

Technology development group environments.

Deutsche Bank March 2002 - May 2003

Technical Writer

. Wrote end user guide for Equity Research content management system.

. Worked with business sponsor to document business logic and standards for

producing Research documents.

. Produced technical reference documentation for Global Convertibles

Markets web-based application; and, diagrammed system architecture, data

flow and batch job diagrams.

. Produced technical reference guides for central repository and client

reporting platform, and the security pricing and inventory management

applications of Global Equity Finance Prime Services.

Salomon Smith Barney April 2000 - January 2002

Documentation Specialist

. Gathered requirements and documented Equity Research applications.

. Obtained funding from senior management through the creation of

presentations describing technology projects and business impact.

. Worked with CTO to gather business and functional requirements to create

a consistent, reusable knowledge base.

iRhapsody, Inc. March 1999 - March 2000

Web Designer / Information Architect

. Met with clients to evaluate website requirements.

. Created wire frames and worked with designers to create websites.

Chase Manhattan Bank December 1996 - June 1998

Technical Writer

. Wrote reference guide and documented policies and procedures for global

project, which helped management make resource decisions, and insured

project was consistent with business and client objectives.

. Worked with business development to design Intranet site where users

requested technical services and learned Windows NT basics.

Cheyenne Software May 1995 - September 1996

Technical Writer

. Created marketing planning guide and training materials.

. Wrote user guides client-server, backup and security software

. Trained technical writing staff to use FrameMaker and RoboHELP.

Citibank April 1993 - May 1995

Documentation Specialist

. Documented SDLC for projects in Systems Development and Delivery

organization.

. Gathered documentation requirements from business development and

systems architecture groups.

Areas of Expertise

Business Analysis: . Provide meaningful interactive experience for business

and clients by interpreting strategic needs, rules and requirements. . Work

with development to translate audiences' needs, tasks, and goals into

creative concepts and functional system components.

Documentation & Training

. Improve client sales by designing media kits and web-based demos. .

Improve users' learning and improve productivity by creating online help. .

Produce system specifications and technical reference guides. . Create

curriculum for and perform training. . Eliminate remote-training costs by

creating computer-based tutorials.

Information Architecture:

. Research users' information needs to develop an architecture that

supports tasks. . Document architecture using site map and wire frame

diagrams. . Evaluate architecture through usability tests. . Work with

developers to implement the architecture in a functional system.

Knowledge Management:

. Establish taxonomy for content on document management system, helping

staff access information more easily and ensure logical and consistent

storage-and-retrieval process.

Education

Polytechnic Institute of NYU; Brooklyn, NY

Bachelor of Science

Journalism & Technical Writing

Boston College; Boston, MA

Completed graduate-level courses in Desktop Publishing and Business

Communications

Tools

Documentation: MS-Office (Word . Excel, Project . PowerPoint . Visio);

Adobe: Acrobat . InDesign

. FrameMaker . PageMaker

. RoboHELP

Training / Demos: Camtasia . Wink

Content Management: MS-SharePoint . Documentum

. Siebel

Affiliations & Non-Profit

Member of the Society for Technical Communication (STC)

Member of the Gurteen Knowledge Community.

Wrote grant letters and proposals; and created brochure for NJ Audubon

Society.

Created volunteer brochure; and, assisted Marketing Director on campaign to

improve attendance of local blood drives for Red Cross.

References available upon request.

Citizen of the United States of America

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