Customer Service Sales

PETER GOLDBERG

*** ***** *** ? Pomona, New York *0970 ? ******@*****.*** ? 845-***-****

CUSTOMER SERVICE REPRESENTATIVE

Qualified professional 8 years of hands-on experience in customer services

and related account management. Skilled representative with ability to

handle difficult situations and calmly work with irate customers and

resolve their problems. Hardworking and conscientious team player with

excellent communication, multi-tasking and problem-solving skills.

Computer skills include MS Word, MS Excel, and a working knowledge of MS

Windows and the Internet.

Areas of Strength

Data Entry ? Client Relations ? Order Processing ? Product Knowledge ?

Sales Reports ? Basic Bookkeeping

Experience

Sheridan House Inc. - Dobbs Ferry, NY 2008

CUSTOMER SERVICE - Publishing department

Invoiced domestic and international orders. Prepared orders for shipment.

Prepared weekly and monthly sales reports. Balanced accounting system at

end of day.

Thomson Corp. - Montvale, NJ 2006-2007

CUSTOMER SERVICE - Conference Registration Department

Registered health care professionals for continuing medical education

programs.

Answered inquires and resolved issues related to the clients' certificates

and credits.

Contacted program participants to confirm their enrollment in the

conferences and classes.

Entered all participant data in the company database, up to 300 entries.

Assisted with special projects in other company departments when needed.

Weleda Inc. - Palisades, NY 2000-2005

CUSTOMER SERVICE - Medical Division

Received prescriptions from physicians and entered them into the company

database. Submitted prescriptions to the in-house pharmacist.

Handled wholesale accounts and retail orders. Received all orders and

submitted them to the shipping department.

Answered inquires by customers and doctors.

Dept. of Commerce, Census Division - Orangeburg, NY 1999-2000

RECRUITING ASSISTANT

Recruited over 400 people for a variety of positions relating to the 2000

census.

Gannett Inc. - Westchester, NY 1999-2000

FIELD SALES ASSOCIATE

Worked as part of a team to expand circulation by promoting the newspaper

at public events.

Venture Inc. - Nanuet, NY 1992-1999

SUPERVISOR / COUNSELOR

Trained incoming staff, worked with disabled adults and delegated tasks and

assignments to staff.

Salary Requirement : $30,000

Education

B.A. Sociology, 1992 State University of New York, College at New Paltz

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