Customer Service Sales

FREDERICK J. COLE

P.O. Box **, Quaker Hill, CT **375 860-***-****, *******@*****.***

~ INNOVATIVE, RESULTS-ORIENTED MANAGEMENT PROFESSIONAL ~

Extensive experience in progressively responsible positions, and proven achievements in all

aspects of banking. Demonstrated expertise in planning, organizational development and

team building. Excellent leadership, negotiation and trouble shooting skills.

Pride myself on providing exceptional customer service at all times. Ability to complete

multiple projects on schedule.

EMPLOYMENT HISTORY

Retail Pit Manager

Bob's Discount Furniture

^ Niantic Ct 06/2010-current

Manage Store and Sales Staff. Maintain sales goals, set sales goals and perform on going sales

training. Budget store hours and costs, store presentation and constant file management and

reports.

Managing a staff of 8-10 people.

Branch Manager

Savings Institute Bank & Trust, New London, CT 2006 –

2009

Key person in the opening and setting up of new East Lyme Office

Demonstrated in a Bank Acquisition, staff training and Managing of our New London

Branch

Set files to compliance levels, train new staff and set cash limits

Set standards of Professionalism and superior Customer Service

Branch Manager

Ledge Light FCU, Groton, 2003-2005

Set procedures to compliance and enforced Credit Union policies

Maintained schedules, sales, referrals, and production reports

Managed staff and encouraged strong customer service while continuing to

develop solid Pfizer colleague relations

Credit Representative

Foxwoods Resort and Casino, Mashantucket, CT 2002

Maintained credit files in strict adherence to casino compliance

Accepted and processed credit applications

Handled customer check cashing access

Account Service Representative/Certified Teller

Liberty Bank, Waterford, CT 1998-2002

Supervised and trained new employees in the correct procedures

Balanced vault, ATM, G.L’s, Cash Machine

Provided quality customer service daily

Sales and referrals

EDUCATION & PROFESSIONAL DEVELOPMENT

Credit Union University Online Safe Deposit Laws and Applications

Smart Works A.I.B. Principles in Banking

Consumer Lending Laws in Banking

Supervisory Management

COMPUTER KNOWLEDGE

Windows, Miser, Microsoft Office Suite including Word, Outlook and MIS

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