Manager Customer Service

Jack Wilkes

**** *. ********* **.

Dickson, TN

(h) 615-***-**** ( (c) 615-***-****

******@*****.***

Operations Management

Production Management ( Personnel Management ( Customer Relations

Senior level manager with proven success in all facets of operations

management. Twenty plus years in the operations and manufacturing areas

has developed exceptional skills in employee and production management.

Exceptional leader and trainer, emphasizing quality, safety, low cost

efficiency, and customer relations. Ability to hire, train, develop,

motivate, and unify personnel to consistently exceed goals and objectives.

PROFESSIONAL SKILLS

Operations / Production Management

. Recipient of multiple awards for operations excellence.

. Accustomed to diverse operations situations from meeting corporate

production deadlines to conducting customer tours of facilities.

. Proven record for improving or streamlining operations for lower

costs and improved quality production.

. Consistently communicated with corporate and sister operations to

ensure consistent operations of like products.

. Successfully negotiated with customer base for custom designed

production.

. Negotiated with raw materials vendors for fair and equitable

pricing and service.

Personnel Management / Training

. Ability to hire personnel that will experience longevity and

advancement within the organization.

. Conducted monthly operations meetings to keep personnel advised of

production and operational goals and accomplishments.

. Regularly conducted training for new hires and OSHA related

subjects.

. Reorganized teams to better serve the needs of customers and grow

market share.

Page 2 / Jack Wilkes

. Created SOPs to assist in everyday operations.

. Implemented PM schedule and 5S principle to streamline operations

and improve quality.

. Developed a safety team to weekly inspect operations for unsafe

practices that resulted in a four year span of no lost time due to

accidents.

. Recruited, hired and trained personnel to lead positions that

reduced overall costs and area specific downtime.

Customer Relations

. Routinely hosted dealer groups of twenty or more for tours and on

site lunch.

. Worked with dealers to produce quality custom products at

affordable costs.

. Addressed dealer concerns and problems to achieve a win / win

solution, from quality to delivery issues.

PROFESSIONAL EXPERIENCE

Independent Consultant

2009 - Present Financial Services (Life, Health, Long Term

Care)

Crossville, INC.

1998 - 2009

The nation's first producer of porcelain wall and floor tile,

operating four production facilities with over 400 employees.

Press and Glaze Manager

Raw Materials Manager

Plant Manager

TileCera, INC.

1992 - 1998

A leading manufacturer and distributer of ceramic floor and wall tile,

with over 300 employees and producing 200 million square feet per

year.

Raw Materials Manager

Quality Control Manager

Production Manager

Covert Marine

1988 - 1992

With distributions centers nationwide and a dealer network of over

2,000, one of the

Nation's largest suppliers of wholesale marine products.

Operations Manger, Nashville, TN location

Page 3 / Jack Wilkes

EDUCATION

Belmont University

Bachelor of Science, Biology / Minor in Health and Education

Additional Training:

. Dale Carnegie, Customer Service Relations

. AMA, Fundamentals of Finance and Accounting for Non Financial

Managers

. State Of TN, Personnel Management Training,

. Tennessee Technology Center, Microsoft Word and Excel

. Impression Management Professionals, Outcome Focus Presentations

ADDITIONAL

Active volunteer for local High School Sports

Active in Church related activities

Contact this candidate