Project Manager Customer Service

SUMMARY

**+ years in Organizational Learning Strategic Thinking

Executive Coaching

Curriculum Design Analytical Problem-Solving

Organizational Development

Interactive Workshops & Seminars Customer Service Orientation

Assessment and Evaluation

EXPERIENCE

EXECUTIVE COACH AND PROJECT CONSULTANT 2009 - 2010

Council of Jewish migr Community Organizations (COJECO)

New York, NY

( Coached 25 GenX and GenY leaders through creating and implementing high-

impact community projects

ASSISTANT DIRECTOR, ORGANIZATIONAL AND STAFF DEVELOPMENT 2001 - 2010

NYC Health and Hospitals Corporation

New York, NY

( Oversaw development, implementation and evaluation of training and OD

initiatives

( Provided internal OD consulting on performance evaluation, staff

engagement and communication

( Coached leaders to develop teams and build trust

( Consulted to managers on following a unified corporate strategy for

achieving a corporate mission

( Coached teams and facilitated team initiatives, including consensus

building

( Advised employees on career development & personal growth

( Conducted interactive workshops on soft skills, performance management,

cultural competency, etc.

( Custom-designed and presented interactive curriculum for a series of

Leadership Development Seminars

( Created & managed a comprehensive Wellness Program for 1,000 employees

( Designed, administered & analyzed Employee Satisfaction Survey and

corresponding interventions

( Designed & implemented assessment tools to evaluate competencies and

identify development needs

( Secured funding for OD & learning initiatives through grant proposals &

award applications

PROJECT MANAGER, EXECUTIVE DEVELOPMENT 1998 -

2001

The Learning Partnership, Ltd.

New York, NY

( Oversaw design, pilot and delivery of strategic leadership programs;

served as liaison between partners & clients

( Consulted to and analyzed educational needs of senior executives at

client Fortune 500 companies

( Developed and managed a database of over 250 global corporate accounts

( Contracted over $400K in sales in the area of executive education,

exceeding the projected target sales by 50%

( Negotiated and signed contracts with the world's leading IT consulting

firm and Federal Reserve Bank among others

( Influenced HR strategy of a Fortune 500 client through a comprehensive

report on trends in Corporate Education

( Played a key role in the design and execution of the company's global

Internet marketing strategy

PROGRAM COORDINATOR FOR INTERNATIONAL STUDENTS 5/1998 -

9/1998

Berlitz Language Institute

New York, NY

( Counseled international students on American educational system, career

planning and cultural adaptation

( Served as the contact point for booking from all Berlitz sources and

agencies in Europe, Asia and South America

ACCOMPLISHMENTS

( Co-authored a book Changes Of the Heart: Martha Beck Coaches Share

Strategies for Facing Life Challenges (2009)

( Created, copywrited & presented at a national conference an instrument

for evaluating cultural competency of

Healthcare employees (AAHSA, 2007)

... continued on page 2

EDUCATION

M.A. in Industrial/ Organizational Psychology, GPA 3.65

January 2000

NEW YORK UNIVERSITY New

York, NY

B.A. in Psychology; Minor in Russian Language and Literature, GPA 3.75

May 1998

BRANDEIS UNIVERSITY

Waltham, MA

Life Coach Certification

March 2004

Martha Beck Inc.

Scottsdale, AZ

Reiki I and Reiki II Practitioner Certification

February 2002

Usui Shiki Ryoho School

New York, NY

"Bright, focused, a quick study and a delightful person."

-- Dr. Al Vicere, Executive Education Professor of

Strategic Leadership

The Smeal College of Business Administration, The

Pennsylvania State University

a kind, capable, intelligent, motivated person."

-- Mike Andrew, Consultant, Management Education Services

"I don't know what you are paying her, but you should pay her more."

-- Client, Director of Training & Development, a leading

global IT Services company

"Insightful, charming, clients love her."

-- John Sanders, CEO and President, The Learning Partnership

Inc.

"Effective and practical presentation with wonderful energy and great

structure."

-- Workshop Participant, Martha Beck Coaching Convention,

Colorado

"Alina is an impressive facilitator and a strong executive coach with a

remarkable ability to build consensus."

-- Vivian Sun, MS, RD, CDN, Director, Organizational & Staff

Development,

South Manhattan Healthcare Network, NYC HHC

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