Manager Customer Service

CHERYL A. DOBSON

*** ******* ****

Norwalk, CT 06854 Email: ******@********.***

Cell: 207-***-****

www.linkedin.com/in/cheryldobson

____________________________________________________________________

________________

_______________________________________________________________________

_____________

Positive, energetic and committed professional-passionate about

continual improvement, wise cost-cutting, and

customer service. Built purchasing departments in three companies.

Success is part due to exceptional vendor

relationships and belief that win-win solutions are always the most

effective. Frequently goes above and beyond to

solve customer problems. MSB from Husson University. Core

competencies include:

( Strong contract negotiation skills ( Excellent

communication skills

( Leadership qualities ( New

business development/expansion

( Strong work ethic (

Organizational and time management

AREAS OF EXPERTISE

. Able to maintain an efficient, effective and focused performance

measurement process.

. Successful in strengthening supplier relationships.

. Expert in negotiating international trade agreements.

. Skilled in directing cost containment initiatives to align with

the company's vision.

. Able to manage the planning process as well as budgeting and

expense control.

RELATED EXPERIENCE

Procurement/Purchasing

. Identify and evaluate existing and potential suppliers as well

as the establishment and maintenance of supplier

relationship management, including a formal evaluation process.

. Develop and foster vendor relations from a business perspective,

to include regular assessments, risk management, and innovative

processes.

. Implement sourcing strategy for optimizing the external global &

local spend, negotiate prices and optimize savings potential

through strategic demand management.

. Constant observation and exploration of relevant global & local

sourcing markets for the assigned sourcing area. Identification

and evaluation of existing and potential suppliers as well as

the establishment and maintenance of

supplier relations.

. Savings of over $800,000 over an eight yr period for commodity

products

. Procured raw materials, operating supplies and capital equipment

for the manufacture, research and

development of Johnson & Johnson's wide line of surgical

instruments.

. Responsible for managing contract administration and supply

activities for Blethen Maine Newspaper,

and Maine Today.com properties.

. Reduced transportation freight costs by $150,000 with LTL and

warehouse traffic.

. Developed a new contract for Natural Gas and electricity

supplier.

. Developed contracts for customer trade agreements.

. Improved process for mobile computer company by setting

standards for new container rates which saved

the company money.

. Communicated operations requirements to manufacturer in

Korea, and forecasted production orders.

. Established documentation and specifications for PORT

products.

Contract Negotiation

. Accommodate the preparation and negotiation of sourcing

contracts with the internal clients.

. Conducted annual negotiations with suppliers, and assisted

other properties in developing requests for

CHERYL DOBSON

proposal's and securing competitive bids.

. Negotiated over $1,500,000 in commodity savings.

. Responsible for negotiating a new cash rebate contract with

office supply provider.

. Coordinated new location for job fair, making it the first

profitable year.

. Negotiated 5-year contracts for component parts realizing

savings of $2,900,000.

. Obtained new cell phone contract for company, which resulted

in substantial savings of $50,000 in a 5-year period.

Teaching

. Taught high school business courses, planned class schedules,

worked with students one-on-one to encourage further learning,

developed class curriculum.

. Instructor at the college level in multiple business courses.

Developed class curriculum, managed class schedules.

. Substitute teaching at the grammar, elementary and high school

level including special education.

EMPLOYMENT HISTORY

Barclay Card Services Wilton, ME Credit Card Sales & Service 2009-2010

Blethen Maine Newspapers, Portland Manager/Contracts, Supplies & 2000 -

ME Facilities 2008

Mid-State College, Augusta, ME Business Instructor 1998 -

2000

PORT, Inc., Norwalk, CT Purchasing Manager/Mobile Computer 1995 -

Co. 1998

Trinity Catholic HS-Diocese of HS Business Teacher 1997 -

Bridgeport, CT 1998

Gibbs College, Norwalk, CT Business Instructor 1996 -

1998

Gates Formed-Fibre Products, Inc., Purchasing Manager/Warehouse & 1989 -

Auburn, ME Transportation 1995

EDUCATION

Dale Carnegie Institute, Portland ME

Effective Communications and Human Relations course

Husson University, Bangor, ME

Master of Science- Business

Lesley University, Cambridge, MA

Bachelor of Science- Organizational Behavior

Bristol Community College, Fall River, MA

Associate of Arts- Liberal Arts

Contact this candidate