Sales Developer

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Vikram Kumar

Phone - 937-***-****

Email - *********@*****.***

Summary:

. Almost 6 years of professional experience as a developer, with 3 years

of experience in Sales force CRM as developer/administrator.

. Experienced in all phases of Software Development Life Cycle (SDLC),

quality management systems and project life cycle processes.

. Sales force Certified Developer and proficient in test-driven, agile

development.

. Worked closely with Business Users to enable business process using

SFDC.

. Acquainted with SalesForce.com sales policies and procedures.

. Experience in territorial management to make sure forecasts are

accurate and right customers are targeted.

. Experienced in building Custom Applications that includes

administration, configuration, implementation and support experience

with Salesforce.com platform.

. Experience in SFDC development using Apex classes and Triggers, Visual

Force, Force.com IDE, SOQL, SOSL.

. Proficiency in administrative tasks like creating profiles, roles,

users, page layouts, email services, Approvals, Workflows, Reports,

Dashboards, Tasks and actions.

. Worked on the designing of custom objects, custom fields, role based

page layouts, custom Tabs, custom reports, report folders, report

extractions to various formats, design of Visual Force Pages, and

various other components as per the client and application

requirements

. Implemented security and sharing rules at object, field, and record

level for different users at different levels of organization.

. Designed junction objects and implemented various advanced fields like

Pick list, Custom Formula Fields, Field Dependencies, Validation

Rules, Work Flows, and Approval Processes for automated alerts, field

updates, and Email generation according to application requirements.

. Extensive experience in data migration and integration using Data

Loader.

. Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP,

Servlets and other Java technologies.

. Experience in web technologies like HTML, XML, CSS, JSP, and

JavaScript.

. Experience in databases such as Sybase and MySQL.

. Excellent communication and inter-personal skills; accustomed to

working in both large and small team environments.

Technical Knowledge:

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-

controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations,

Force.com IDE (Eclipse)

VisualForce: Custom VisualForce Pages

SFDC Tools: Data Loader, Connect offline, SalesForce-to-SalesForce,

Apex Explorer

Languages: Java, C++, C

Database: Sybase Adaptive Server, MYSQL

Frontend: PowerBuilder, C++ Builder

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Scripting: TCL, Python

Platforms: Windows, Linux (Ubuntu, Solaris), Windows CE

Tools: Install Shield

Work Experience:

MedRisk, Philadelphia, PA

Aug 10 - Till date

Senior sales force developer

MedRisk, a recognized leader in custom claims and medical management

solutions for workers compensation wants application software to satisfy

business requirements in a timely manner.

. Interacted with users to gather requirements and documented them.

. Participated in territory management which include planning territory

goals and strategy, assign accounts and people, and add, move sales

reps and sales accounts etc.

. Created custom objects and developed apex classes to enhance their

functionality.

. Created visual force pages, triggers, validation rules to achieve

complex functionality.

. Wrote SOQL and SOSL statements within custom controllers, extensions

and triggers.

. Always wrote test methods with code coverage of 80-100%.

. Created Visual force email templates and also automated email process

to send to customers.

. Implemented on demand pricing and products configuration using Ajax

and Java script.

. Integrated the web services by generating the necessary stubs from the

WSDL files for extracting the data from external systems to display in

the pages of salesforce.com.

. Used ETL tools like data loader and various on demand tools for data

migrations.

. Involved in Customization and configuration of the application.

. Responsible for mapping sales and marketing process into sales force

CRM solution.

. Created various Reports and Report Folders to assist managers to

better utilize sales force as a sales tool and configured various

Reports for different user profiles based on the need of organization.

. Provided post-implementation support to assist end users in creating

reports, dashboards and certain Administration tasks including

creating and maintaining user profiles and privileges.

. Responsible for the creation of reports to management that included

leads, opportunities, current pipeline analysis and closed

opportunities on a timely basis.

. Reengineered various sales and marketing process working with Sales

operations, Sales and marketing teams.

Wal-Mart, Bentonville, AR

Apr 09' - Aug 10

Sales Force Implementation Consultant

Wal-Mart, a giant in retailing business required Sales Force to improve

portfolio performance reporting for customers and overall better customer

support facilities.

. Interacted with various business team members to gather the

requirements and documented the requirements.

. Performed development and administration tasks.

. Performed sales effort for huge territory management.

. Created custom objects, Visual Force pages, triggers, validation rules

to help track internal help desk cases, customize campaign budgeting

and lead qualification.

. Created custom controllers implementing complex code for retrieval

from SalesForce to VF pages.

. Wrote SOQL and SOSL statements within custom controllers, extensions

and triggers.

. Always wrote test methods with code coverage of 80-100%.

. Created various reports (summary reports, matrix reports, pie charts,

dashboards) and setup report folders to authenticate users based on

their profiles (permissions).

. Used analytic snapshots for bi-weekly reports.

. Performed the role of support engineer for the internal users and

helped them in getting used to the application, generated reports and

saved them for further access to the users.

. Created various profiles and configured the permissions based on the

organizational hierarchy requirements.

. Customized tabs for different business users groups and business

centers.

. Created the workflows for automated lead routing, lead escalation,

alerts and custom coaching plans.

. Implemented complex approval processes to ensure proper authorization

in the high-stakes environment of capital management.

. Managed users, hierarchical roles, profiles, security controls.

Tecan US, RTP, NC

Dec '08 - Mar '09

Sales force Developer

Tecan US a leading provider of laboratory instruments needed a consultant

to help move their legacy data to SalesForce.

. As SFDC developer interacted with various business areas to gather

requirements and develop data model to suit complex business needs.

. Used Data Loader for insert, update, and bulk import or export of data

from Sales force Objects. Used it to read, extract, and load data from

comma separated values (CSV) files.

. Defined lookup and master-detail relationships on the objects and

created junction objects to establish connectivity among objects.

. Developed various Custom objects, Tabs, Entity-Relationship data

model, validation rules, Components

. Created Visual force email templates and also automated Email Process

to send customers.

. Involved in Sales force application setup activities and customized

the apps to match the functional needs of the organization. Maintained

roles, profiles, user accounts.

. Customized standard sales force objects like products, price books,

case management and solutions.

. Integrated system with legacy service request management system and

customer contract eligibility system using Data Loader.

. Packaged and Deployed customizations from Sandbox to other

environments using Eclipse.

. Supported the data migration activities from various business centers

and business center users.

NetQoS, Austin, TX

Jan '08 - Nov '08

SalesForce Developer/Analyst

NetQoS is in the business of assuring Quality of Service for network

traffic. They needed SalesForce.com to enable sales, call center and

partner relationship management. Force.com was used for implementation

custom objects and interfaces.

. Configured Sales Force Automation (SFA) for account management,

opportunity management, account and contact management and data

quality management.

. Wrote triggers in SOQL to make complex validations possible.

. Developed Custom Objects, Custom reports and configured Analytical

Snapshots to dump the data into on a regular basis for sales

performance and lead generation statics.

. Added custom fields and validations to new and existing objects and

added custom functionality using custom controllers and custom

extensions.

. Designed and developed User Interfaces for SalesForce users as per

requirements.

. Used workflows to govern data flow across various objects.

. Defined lookup and master-detail relationships on the objects and

created junction objects to establish connectivity among objects.

. Used sandbox mode for testing and migrated the code to the production

instance in installments.

Mira point, Sunnyvale, CA

Feb '07 - Dec '07

SalesForce Administrator

MiraPoint provides security appliances for email messaging required

SalesForce for full sales and support functionality, mostly customization

of standard objects with some additional custom objects.

. Created user Roles and Profiles, security controls and shared

settings.

. Worked on various SFDC standard objects like Accounts, Contacts,

Leads, Reports and Dashboards.

. Implemented field level security, profiles and audit trail setup.

. Created the workflows for automated lead routing, lead escalation,

alerts and custom coaching plans.

. Provided the training to the internal business users to use the

application and develop their own custom reports.

. Customized the Dashboards to the track usage for productivity and

performance of business centers and their sales teams.

Service Automation, Houston, TX

Sept '04 - Jan '07

Software Developer

. Participated in the full life-cycle of products.

. Developed the front end using Sybase Power Builder and the back-end

using Sybase Adaptive Server Enterprise.

. Front-end duties included new development, bug fixing and testing.

. Back-end duties included common database functions like retrieves,

inserts etc, stored procedures and triggers.

. Developed the laptop version, dealing with database synchronization

problems and atomic transactions.

. Assisted with the mobile applications development.

. Wrote the Windows installer using Install Shield, and wrote software

to automate publishing releases.

. Prepared user manual and technical support manual.

Education and Certifications:

1. B.S. in Computer Science

2. Sales force.com Certified Developer.

Contact this candidate