Project Manager Management
Resume:
Lawrenceville, GA *****
Professional Summary
PMP certified. EDW Implementations. Business Intelligence. Application
development. Infrastructure. Data integration. Matrix Organization. Project
Manager. Consulting. Six Sigma. SDLC methodology.
Microsoft Project, MS Office, Share Point, IBM Cognos
Qualifications
. Strong knowledge of Software Development Life Cycle (SDLC)
methodologies (Agile, Waterfall)
. Direct each phase of EDW implementation; requirements, analysis,
design, build, implementation
. Lead project teams for application development projects in server
environment (Oracle and MS SQL Server databases)
. Manage the integration of vendor tasks for on-shore and off-shore
teams writing ETL and modeling solutions
. Track and review vendor deliverables for data integration across
multiple environments
. Extensive experience in delivering high visibility projects using
project management processes; monitoring and controls, issue and risk
management, change management, weekly/monthly status reports, and
building trusted relationships with key stakeholders
Project Management Experience
Arby's/Wendy's Group 2010-
present
Project Manager: Store Operations
Use Tax Engine Project
Project scope includes the automated calculation and accrual of sales and
use tax on vendor-charged purchases and expenses and generating 11 summary
reports:
. Develop detailed project schedules and follow PMO methodology
throughout the project lifecycle
. Manage vendors resources that are responsible for the design,
development, and implementation of the new and enhanced interfaces and
products
. Anticipate and identify tasks required to mitigate issues and project
risks
. Track project progress to achieve its required deliverables to include
maintaining project budget and resource plan
. Communicate project status with technical and multi-disciplinary
audiences across all levels of the company
SunTrust Banks (contract), Data and Analytics
2009-2010
Project Manager:
Mortgage Default Operations, BI Reporting
This project involved managing a $5.2m budget and 43 technical, non-
technical and business partners:
. Infrastructure project enhancing HP UNIX server environment
. Managed the design, configuration, and installation of SAS
Enterprise BI Suite version 9.2
. Provided direction and oversight to external vendor who developed
support model including best practices and industry standards for
SAS administration
Credit Card Operations
This project was in support of a new SunTrust initiative to In-source the
servicing of the consumer credit card business from a 3rd party vendor.
. Data integration of external source systems to Sun Trust data
warehouse
. Lead project team to deliver source to target data mapping
. Directed team in the Extract, Transform, Load (ETL) processes
. Worked with on-shore/off-shore resources to create the data
extracts for 6 downstream applications
. Provided oversight to FIT, SIT, and ICAT testing to ensure
production readiness
Consumer Banking, BI Reporting
The primary objective of this project is the protection of individual
consumers engaging in electronic fund transfers.
. Project team of 22 technical and non-technical resources developed
a BI solution delivering decision support tools for Senior
Executives
. Managed the efforts to define business requirements, build and test
13 Cognos reports
. Project required reconfiguring database to improve performance and
eliminate contention
Credit and Lending Risk Analytics, Infrastructure Enhancements
This infrastructure project is to provision a shared server environment.
. Provision additional CPUs and memory, configure appropriate security
groups, and reconfigure the file extent settings
. Establish a SAS Support Structure that includes a SAS Platform
Administrator, SAS Embedded Administrator, and SAS best practices and
standards
. Build out a UNIX SAS application server with BASE SAS Foundation and
SAS 9.2 functionality
. Implement a computing SAS GRID technology on this UNIX platform for
flexible data access and data delivery through parallel processing and
workflow management
Teradata Corporation 2008-
2009
Sr Consultant/Project Manager: EDW implementation
. Lead a team of 64 in the deployment of an Enterprise Data Warehouse
(EDW) to support the analysis and reporting requirements of a client's
global wholesale and retail operations.
. Work with Solution Architects, Data Modelers, Source System Analysts
and ETL developers (including Off Shore developers) to create a
repeatable process that performs transformations from staging to the
target enterprise model which included some referential integrity and
other data quality checking
. Interact with 36 client SMEs and users to identify the source data
required for the project, define the extract strategy, design the
extract file formats, and develop the load scripts necessary to
analyze and validate the source system data.
. Facilitate work sessions for logical data modeling team to create and
maintain metadata documents; data definitions, mapping, and attributes
. Provide support to the technical team in defining the logical units of
work, job dependencies, and controls for automating the entire ETL
process
. Provide support to technical team to establish High Level System
Architecture Design principles to document the project implementation
design to include Job Control, Extract strategy, Automated Scheduling
Processes, ETL directory structure, loading store procedures, etc.
. Create document repository to establish version controls for tracking
technical documentation
. Work with the technical lead to create a strategy for the change data
capture process using IBM DataMirror
. Implement best practice testing practices to support project Quality
plan
. Lead the effort to develop and execute system and integration test
plans to test the entire ETL process in an effort to replicate
production scenarios.
. Work with the client to develop the User Acceptance Test strategy and
ultimate test plans for the deployment of the Enterprise Data
Warehouse (EDW), the Business Intelligence Report tool (Cognos), and
the Customer Relationship Management application
Teradata Corporation 2008-
2009
Sr Consultant/Project Manager: CRM implementation
. Conduct working sessions with business executives to identify Key
Performance Indicators and Business Drivers
. Facilitate requirements gathering meetings to develop and validate
business user requirements
. Work with business users and SMEs to define hierarchies and selected
attributes for the deployment of CRM application
. Develop report metrics and attributes documentation, reviewed with
stakeholders, and obtained sign off
. Offer thought leadership to project design including campaign design,
segmentation criteria, and data and reporting requirements for the
Customer Relationship Management implementation
. Work with the CRM Tech Architect, Solution Architect, and SME to
translate requirements/designs into Configuration Design System
Architecture documenting the Source System analysis, Distribution
strategy, Views, and Detailed Legends/Logic, Control Group strategy,
Technical Architecture, Server requirements, and other notable
technical requirements
. Implement Campaign Management, Segmentation and Analytical
functionality that allowed the client to analyze, segment, and
communicate with customers based on profile and transaction behavior
data available in the data warehouse
. Work with the client to develop the User Acceptance Test strategy and
ultimate test plans for the deployment of the Customer Relationship
Management application
Teradata Corporation
2008 - 2009
Sr Consultant/Project Manager: BI Implementation
. Customize the Cognos Business Intelligence decision support
application to an industry specific platform with a focus on customer
insight and analysis
. Facilitate requirements gathering meetings to develop and validate
business user requirements
. Develop report metrics and attributes
. Conduct working sessions with business executives to identify Key
Performance Indicators and Business Drivers
. Work with Business Intelligence Architect and Logical Modeler in data
mapping process to ensure data availability
. Develop, test, and deploy decision support analytical reports for
business users using data sourced from the newly developed EDW
. Manage the daily project activities, identified risks and recommended
remediation strategies, monitored and controlled project tasks, and
resolved issues associated with creating project deliverables.
. Provide guidance and alignment of Cognos tool functionality with the
needs of the business users
. Define a user security model to assure the right users have access to
the appropriate functionality and data in the Cognos semantic layer
. Deliver architecture guidelines defining the optimized BI environment
for leveraging the power of Cognos and Teradata
. Work with the client to develop a disciplined BI methodology to
provide standards and best-practices for dashboards, scorecards, and
business reports via the Cognos single view of the EDW data
. Work with the client to develop the User Acceptance Test strategy and
ultimate test plans for the deployment of the Business Intelligence
Reports
Ford Motor Company
2006 - 2008
Project Management Office (PMO)/Project Manager/System Integration
. Provided an appropriate framework and a disciplined approach to
completing project work for a Portfolio (Practice group) of 95 IT
professionals within the IT Marketing Sales and Service Division
. Worked with a medium sized PMO ($9 million) and larger Practice ($52
million) to establish formalized PMO standards, practices, and
guidelines
. Worked with marketing executives and outside business partners to
develop the strategy for IT solutions that support the National
Marketing programs (brand loyalty program, event-based marketing,
channel marketing, e-commerce)
. Managed a Practice of project teams comprised of Ford solution
partners, contractors, and direct employees to deliver solutions
integrating disparate systems to a single platform
. Aligned PMO practices with Project Management Body of Knowledge
(PMBOK ) as well as incorporating best practices gathered from
industry research
. Mentored Project Managers, Business Analysts, Project Coordinators,
and Technical team on project standards and best practices
. Created project management Center of Excellence to strengthen
professional skills and communicate project management processes
. Introduced and required use of collaboration tools to facilitate
communication and document management (SharePoint, NetMeeting, etc)
. Organized and coordinated training workshops and materials in the
disciplines of Project Management
. Conducted assessments of programs and projects, providing findings to
the program/project managers and offering coaching and training
opportunities
. Developed presentations to demonstrate interactions and dependencies
across business units.
. Created and presented business proposals and various reports to key
stakeholders communicating project performance, project health, and
future enhancements
. Designed and implemented a vertical solution for dashboards and
metrics to deliver balanced scorecards tracking project status across
the PMO practice portfolio
. Created Project Charters and Statements of Work to source, contract,
and engage the internal and external resources including off shore
developers and outside vendors
. Developed Project Resource Plans to manage project budget and track
billable time
. Established project controls for the Practice via a regular review of
project Communications plans, Change Management Plans, and Quality
Management Plans. Socialized and obtained key stakeholder sign off as
appropriate
. Engaged in Contract Management to ensure all services and
deliverables were achieved according to the project commitment
Quicken Loans
2005 - 2006
Project Manager: System Integration (Consultant)
. Worked with PMO to support medium sized project establishing standard
methodology for project implementation
. Researched industry standards, benchmarks, and competitive analysis to
recommend changes to project processes
. Defined project quality metrics
. Conducted project risk assessment and implemented changes to minimize
risk impacts
. Utilized Six Sigma methodologies to establish project control and
achieve project milestones
. Managed the Change Management process
. Used various techniques to calculate project critical path and manage
project schedule and cost
. Developed and implemented organizational internal controls to sustain
process improvements
. Monitored project performance to provide status reports to key
executive stakeholders as well as identify areas of focus
. Conducted frequent team and individual meetings to communicate and
manage project performance
. Managed team of technical and non-technical skill sets
. Responsible for project delivery with budgets of $425k-$999k
. Communicated with key executive stakeholders and functional managers
regarding project status
. Provided all appropriate documentation to close project and capture
best practices
Zensational Services
2000 - 2005
Project Manager/Business Intelligence Application Development (Consultant)
. Developed preliminary scope statement and project plan to achieve
client goals
. Managed business intelligence projects providing reporting to
operational managers
. Lead 4 projects with a team of 5-7 technical implementation managers
. Provided weekly updates to company executives regarding project status
General Electric
1997 - 2000
Healthcare Services Specialist
. Advised on all key project operational processes as needed including
estimation, pricing, staffing decisions, project reviews, performance-
based feedback for healthcare services solutions
. Managed team of Six Sigma Greenbelts
. Lead project teams of 29-60 members
. Clarified and communicated client objectives and success criteria
. Developed external thought leadership opportunities through
participation in professional communities and industry groups to
include writing papers, teaching, public speaking, etc.
. Mentored and coached project team members, as appropriate
. Developed relationships with key client stakeholders and client
executives
. Worked with delivery teams throughout the project to ensure
integration of strategy work with other deliverables
American Red Cross
1990 -1997
Biomedical Services, Area Manager
While serving at the American Red Cross the organization was under Consent
Decree. This lead to a company-wide quality initiative in response to the
requirements established by the FDA. As Area Manager for Business
Development my role included creating and leading a team of functional
managers to provide response to queries to initiate and monitor quality
processes resulting in a national training program of which my team
designed and implemented.
Abbott Laboratories
1981 - 1989
Diagnostic Division, Diagnostic Specialist, Laboratory Products
Sales Executive. Managed sales territory of small to medium size hospitals
and large physician practices. Developed proposals for capital equipment
acquisition. Managed long term sales cycle including product goals,
revenue targets, and territory profitability.
Education
Florida A & M University
Bachelor of Science, Economics
Six Sigma Green Belt Certification
Green Belt Project Manager Training
Introduction to Project Management
Project Management Professional Certification
Introduction to Change Management (CAP)
Software Project Management
Work Out
Facilitation Skills
Team Building
Cultural Diversity Training
Capital Asset Management
Franklin Covey Time Management
Powerful PowerPoint Presentations
Strategic Account Management and Consultative Selling
Introduction to E-Commerce
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