Customer Service Manager

Rodney Shaffer **** Holkham Drive, Charlottesville, Va. 22901, (434) 409-

****, **********@*****.***

Objective To secure a position in landscape management that will allow me

to utilize my education and previous management skills to

pursue my career of interest.

Landscape Virginia Cooperative Extension Master Gardener

Training Program, January 2008 - May 2008

Education

Associates Degree in Landscape Technology, May 2004

Montgomery College, Germantown, MD, September 1999 - May

2004

Relevant Courses: Introduction to Landscape Technology,

Landscape Management,

Herbaceous Plant Materials, Plant Materials I (Woody

Plants), Materials II (Woody Plants), Landscape Graphics,

Landscape Design, Landscape Construction, Nursery

Management, Landscape Internship which entailed designing

a presentation platform for teaching plant identification

at Montgomery College, Botany, Small Business Management,

and Technical Writing.

Landscape Design Diploma Program

LifeTime Career Schools, Archbald, PA, September 1996 -

April 1997.

Diploma program in the basics of landscape design.

Other CNE - Novell Netware/Certified Novell Network Engineer

Education HTR Inc., Rockville, MD, March 1994 - June 1994.

Course included network certification training and

testing.

Associates in Applied Science/Electronic Engineering Program

Cleveland Institute of Electronics, Cleveland, OH, January 1992

- April 1993.

Associates Degree Program - main focus of study in the

repair of electronic devices.

Electronic-Signal Intelligence Certification

US Army Intelligence School, Fort Devens, MA, October 1983 -

June 1984.

Military training may be discussed on an as needed basis.

Organizations PLANET - Professional Landcare Network, 6 year

member

Association of Professional Landscape Designers, DC/MD/VA

Chapter, 3 year member

Life Member - Virginiat Master Gardeners

Experience Owner - Designer, Sage Design & Landscape Management

February 2009 - Present

Sole proprietor of a landscape design and management company the

focuses on sustainable design, installation and

maintenance practices. Work in partnership with

residential clients on softscape and hardscape components

of the landscape design for their home. Project manage

the installation of approved designs by working closely

with selected subcontractors. I also provide consulting

services to homeowners looking for guidance on how to

manage and maintain their own properties. For individuals

looking for full landscape services I provide organic

and/or environmentally conscious lawn, annuals,

ornamental shrub, and small tree care and maintenance.

Lead Solution Consultant, Kaiser Permanente, Silver Spring, Md.

June 2007 - February 2010

Functioned as a Lead System Solutions Architect within

the Solutions Design & Consulting group for Kaiser

Permanente, a national healthcare organization, in the

Mid-Atlantic States region. Responsibilities include

researching project initiatives, collecting technical

requirements, designing system solutions, and monitoring

development and deployment activities.

Rodney Shaffer 2425 Holkham Drive, Charlottesville, Va. 22901, (434) 409-

5575, **********@*****.***

Experience Interact extensively with business associates and technical

staff during various stages of the

Continued project. My years of experience in project

management, technical design, interpersonal interactions,

and staff management have allowed for the successful

completion of multiple large scale projects for the

organization.

Manager of Technical Operations, Martha Jefferson Hospital,

Charlottesville, Va.

May 2006 - June 200.

Managed the Information Technology staff responsible for

the support of the technology infrastructure within the

hospital as well as 12 external affiliated locations.

This includes data networks, server platforms, bio-

medical server based platforms, desktop computing

environment, Citrix platform, Oracle and SQL database

environments, and multiple applications. Responsible for

system based security of all internal information

technology platforms.

Responsible for the vendor review, selection, implementation, and

deployment of computer

hardware and software applications. Extensive project management of

small and large scale projects. Provide strategic

planning, budgeting, training, day-to-day support

management, technical research, and performance

management of staff.

Manager of Desktop Services and Network Support, Kaiser Permanente,

Mid-Atlantic States, Silver Spring, MD, October 1997 - May

2006.

Provided leadership for Desktop Services and Network

Support for 6,500 end users and 73 facilities. Ensured

that all new and existing technologies provided the

highest level of customer service.

Supervised a staff of 41 Engineers, Field

Service Technicians and Project Managers in

implementing complex hardware and software solutions. Oversaw all

hiring, training, evaluations and promotions for the

department. Offered guidance, expertise and mentoring to

staff in customer service skills. Established training

and career development objectives for all staff.

Developed an annual budget in excess of seven million

dollars. Budget included support, contract services,

staff training and equipment for all customer

departments. Negotiated and supported all hardware

related support contracts with outside vendors.

Monitored vendor performance.

Contracts Manager / Network Engineer, Entex Information Systems / FCP

Technologies, Inc.,

Frederick, MD, December 1988 - October 1997.

Parts and Contracts Manager - Supervised a four person

department responsible for preparing contract bids and

setting price guidelines. Responsible for tracking a one

million dollar parts inventory.

Network/Systems Engineer - Coordinated PC purchasing,

configuration, installation and inventory tracking for

all the client's users. Responsibilities required working

with multiple departments to complete site surveys, cost

projections and to resolve staffing issues.

Senior Field Service Technician - Responsible for

subcontract repairs within the service area. Managed

repair vendor contracts by negotiating prices, monitoring

status and resolving issues.

Intelligence Analyst and Operations Specialist, United

States Army

September 1983 - July 1987.

Intelligence Operations - Pentagon, National Security

Agency (NSA), El Salvador

Military experience can be discussed during a personal

interview on an as needed basis.

References Available upon request.

Contact this candidate