Project Manager
Resume:
Glenn Stephenson
Birmingham, Alabama 35242
*****.**********@***.***
Professional Summary
o 36 years IT experience
o 15 years senior level IT Management (Network and Telecom)
o 20 years IT Project Management (Hardware and Software)
o Sitting for the PMP exam in the next 60 days
o Knowledge and Experience in IT:
o Network / Telecom (WAN/LANs, Cisco, Load Balancing, Firewalls,
VPNs, Juniper, Call Centers, VOIP, PBXs, IVR, Video
Teleconference),
o Application and Software Development (design and oversight)
o Worked on and coordinated joint projects with:
. Server group: VM Ware install and conversion, migration to
SAN(s), migration from servers to virtual servers, and
migration to Active Directory
. Desktop Services and Technicians group
. Applications development group
o Design and oversight of Data Center build, install, and move
o Redesign on IT documentation procedures, forms, trouble ticket,
and inter-department communications
o Disaster Recovery
o Security
o HVAC and power in IT environments
o Mentor - Coach: Five previous entry level employees are now Network /
Telecom department heads with companies like City of Hoover, Madison
County Courthouse, and LabCorp
o Advanced skills in problem solving, customer relations, negotiating
vendor contracts, personal relationships at all levels, and
communication both formal (written) and verbal
Page 2 Glenn Stephenson
Professional Profile
Cornerstone Project Management Group LLC January 2010 - Present
Birmingham, Alabama Contract Project Management,
Team Lead Siebel Development Group,
Team Lead CICSO VRU Development,
IT Consulting,
Managing IT departments (retainer)
. Project Management
o Project managed a rewrite of the IVR application and
installation of four CISCO VRP, server based IVRs, a reporting
package, and migration to SIP
. Systems were cut on October 15, 2010 with only 2 minor
problems.
. Utilized Java and Java Beans to interface with middleware
software client on CICS to screen scrape and deliver data
to VRU (IVR) through VXML
. Utilized FEPI nodes and one CICS region
o Project managed and completed the design and analysis phase of a
Siebel conversion from gateway services and EIM extracts to real
time web services
. Utilized SDLC methodology
. Business Requirements on current system provided by
D&D group then refined through workshops with users
and architecture group
. Architecture provided DB field mapping and WSDLs
. D&D using the opportunity to migrate from Siebel BCs
to custom VBC and eliminate all CICS interfaces and
EIM (flat file) extracts in favor of real time Web
Services environment to the mainframe through an ESB
o Project managed the IT portion of company moves
. IT Management / Consulting
o Acting IT director for small to medium size companies on a
monthly retainer basis
o Architect on software developments
o Manage software development teams and Business Analysis
documentation
o Establish parameters for testing including unit, QA, user, and
integrated
o Work with non-IT departments on coordination with IT, developing
applications, and building relationships with IT
. Call Center Consulting
o Designed call center call flows and associated scripts
o Designed call center reports
o Designed IVR flows and scripts
o Determined hardware and software requirement
Page 3 Glenn Stephenson
Time Warner (Southern Progress Corp.) March 1, 1996 - December 31,
2009
Birmingham, Alabama Manager Director, Network / Telecom
Department outsourced January 1,
2010
. Managerial
o Managed $1,25M annual departmental budget
o Planned, developed, and managed IT Network & Telecom initiatives
and staff
o Documented significant savings through contract negotiation, new
applications, monitoring of bills, and creative usage of
technology
o Managed personnel, vendors, and Network/ Telecom equipment at
remote locations in New York, Chicago, Dallas, Atlanta, Little
Rock, and 13 smaller offices.
o Negotiated contracts
. Project Management
o Directing the Network and Telecom department included managing
several small projects each quarter and at least two major
projects per year.
o Project managed the Cisco IOS standardization and SSH2 upgrade
on 898 switch stacks, routers, firewalls, and load balancers.
Devices were located across the world. Coordination was between
support desks, desktop support technicians, the NOC, Time Inc.
location office managers, and network staff in New York and
Tampa.
o Project managed Manage the replacing of a flat network utilizing
mostly hubs to a fully sub-netted network. All cabling in three
five story buildings was toned, labeled, and documented.
Sixteen IDF closets were reworked and cable managed with AC,
dedicated electricity, new racks, and monitoring systems were
installed.
o Project managed the project to design, build, and set up a new
Data Center. The project culminated with the installation of
servers.
o Work with new building PM on all aspects of IT concerning
preparation for building a new five story building including
MDF, IDF closets, dedicated HVAC, special electrical needs,
locations of conduit between buildings, floors, and outside
entrances for facility vendors. Manage the installation of all
cabling, racking, network equipment, telephone equipment,
security devices, monitoring equipment, wireless network access
points, and video teleconference equipment. Manage the IT
portion of moving employees into the new five story building.
o Manage the IT portion of over 100 department relocations.
. Call Center Involvement
o Developed, programmed, and maintained all call patterns
o Developed, programmed, and maintained the IVR including text to
speech, host interface, and screen pop
o Dotted line management over the six call center supervisors and
350 agent call center
. IT Security
o Worked with the security team at Time Inc. headquarters on IT
security
o Worked with the security team at Time Inc. headquarters
developing site to site VPN's and Juniper (limited VPN) remote
access.
. Servers
o Worked with our server group to migrate to virtual servers, new
backup system, and VM Ware.
Page 4 Glenn Stephenson
. Applications Development
o Worked with our applications development teams on all projects.
. Travel Service
o Managed all IT functions for Southern Living Travel Service in
Atlanta
Network / Telecom Consultants of Alabama November 1985 - March 1996
Birmingham, Alabama Consultant / IT Director
. Clients: LabCorp, Southern Progress Corp, Birmingham Steel,
Psychiatric Hospitals, Montclair Hospital, etc.
. IT Director Services
o Performed duties of an IT director or VP of IT at small to
medium size businesses
o Represented clients with vendors and prospective vendors
o Oversight of client's employees and or vendors
o Advised clients on data networks, telephone systems, circuits,
servers, video teleconference systems, desktop services, and
applications development
o Project managed IT projects
. Consulting Services
o Designed, wrote and evaluated RFPs and RFQs, and project managed
installations for WANs, LANs, telephone systems, IVR, call
center software, help desk software, copper and fiber cabling,
outside plant cabling, and application software
o Evaluated businesses IT operations for efficiency, cost savings,
improved productivity, and maintaining current hardware /
software.
o Evaluated contracts and bills for accuracy, terms, termination
dates, and renegotiations
AT&T March 1982 - November 1985
Birmingham, Alabama Technical Consultant II
. WAN / LAN Data Network and complex Telephone Systems for clients in
the Healthcare and Government sectors
o Determined needs, designed systems, prepared price quotes,
prepared presentations, and present presentations
o Work with clients on specific problems and challenges
o Troubleshoot problems
o Demonstrate equipment
o Work as or with the project manager on the installation
Page 5 Glenn Stephenson
The following positions were full time positions held while attending
college
IBM August 1980 - March 1982
Pensacola, Florida Customer Trainer
Ed White's Men's Clothing July 1977 - August 1980
Pensacola and Fort Walton Beach, Florida Store Manager
Citizen's and People's Bank June 1974 - July 1977
Pensacola, Florida Supervisor, Computer
Operations
State of Tennessee, Department of Revenue September 1971 - May
1974
Nashville, Tennessee Systems Analyst
Education
The University of West Florida
Pensacola, Florida
Bachelor of Arts in Marketing and Computer Science with an Accounting minor
Graduated May 1982
Liberty Bible College
Pensacola, Florida
Bachelor of Theology
Graduated May 1978
Honors and Awards
. 2008 ATMA (Alabama Technology Managers Association) Professional of
the Year
. 2005 ATMA Birmingham Chapter Professional of the Year
. 1984 AT&T Systems Forum, The top 100 technical AT&T employees in the
nation
. 1985 AT&T Achiever's Club
. Eagle Scout, God and Country, Brotherhood in Order of the Arrow,
Woodbadge
. President of the AVAYA users group for 4 years
. President of the Oak Mountain High School Band boosters for 2 years
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