Customer Service Software

FELIX GONZALEZ JR * Nov ****

*** ****** ******, *******, ** 93907

Phone: 831-***-**** – Email: *****@***.***

CERTIFICATES

• A+ Hardware/software Certified

• In process of taking MCP (Microsoft Certified Professional)

Operating Systems: Windows NT, 2000, XP, Vista and 7

Software: Microsoft Office, Exchange, Active Directory, Remote Desktop (Windows)

Flash, Norton, Photoshop

Programming: Cobol, Html, and SQL

Specializing in – With 4 plus years of IT experience, specialties are: troubleshooting, break/fix, helpdesk,

networking, installation of CPUs, hard drives, sound/ video cards, printers, Telepresence interfaces,

as well as corporate and security software.

WORK HISTORY /HIGHLIGHTS

Aug 2006 – Present Independent IT Specialist /Helpdesk Consultant

• McGraw Hill

Install over 400 new desktop and laptop computers

Install corporate software, reimage hard drives

Add/create new users/groups to active directory and exchange

Set-up individual wireless network connections

• Monterey Institute of International Studies - Help Desk Analyst

Produce printer, network, and staff data, generating numerous reports

Maintain hardware, software and database for campus security ID system

• Other Projects: Best Buy, Morgan Stanley, Washington Mutual, Embassy Suites,

Merrill Lynch, Home Depot, and several other firms

Install and troubleshoot new Point of Sale systems which included registers,

scanners, printers and card readers

Install complex encryption software that required numerous onsite desktop

configurations

Refresh desktops, printers, Visa and key readers, transfer all data and configure

and install and replace new network servers at multiple sites

Decommissioned desktops, servers, routers – documented and shipped

Install and setup Cisco Telepresence hardware and software

Feb 2001 – July 2006 Air Traffic Controller/Supervisor, Salinas Municipal Airport

Aug 1997 – Jan 2001 Student (Computer Lab Assistant)

July 1977 – July 1997 Air Traffic Controller/Supervisor, United States Air Force (Retired )

EDUCATION

• Associate of Science – Computer Information Systems – Clovis Community College

• Associate of Applied Science – Digital Electronics – Clovis Community College

• Bachelor of Science – Professional Aeronautics – Embry Riddle Aeronautical University

• Leadership School, NCO Academy, Customer Service – USAF

Contact this candidate