Software Maintenance
Resume:
Candye Criss
****B Gage Court
Baltimore, MD ****9
************@*****.***
Summary of Qualifications
. Superior experience as Network Support Specialist with expertise in
installing & maintaining networks and diagnostic tools
. Proficient in TCP/IP, Ethernet, LAN/WAN, AD, Exchange, Citrix, VMware,
Switches, Routers, Cabling, and Migration
. Sound knowledge of maintenance of network hardware and software
. Excellent network diagnosing and problem solving skills
. Proven problem identification, analysis, and solution skills
. Outstanding organization abilities with a focus on detail and project
management
. Exceptional verbal and written communication skills, including sensitive
supervision, guidance, and mentoring
. Expert work ethics with concentration on security policies and procedures
. Experienced under a demanding production environment with a good sense of
professional humor
Work Experience
Network Support Specialist Krieger Schechter Day School Baltimore, MD
02/2008 - 08/2010
Diagnose, troubleshoot, and resolve issues for all software, hardware, and
peripherals in school environment; Install, configure, and maintain all new
hardware, systems, and software for the school network; Build, upgrade, and
configure desktop devices; Track hardware and software changes; Support and
assist administration of servers; Plan and support network and computing
infrastructure; Document network, hardware, and software problems and
suggest resolutions for future reference; Assist in managing user accounts,
permissions, email, anti-virus, and anti-spam; Recognize and respond to
priority issues; Watch network printers for problems in queue and resolve
as necessary; Focus on security at all times including user and group setup
on servers; Password manipulation; Email administration; Cable ceiling for
projectors and other future equipment; Quick resolution for students,
teachers, and co-workers when LAN/WAN connectivity issues occur; Answer
questions and continually help, guide, and teach students, teachers, and co-
workers about different software and hardware; Update school and email
website calendar and pictures; Reimage all computers and laptops each year;
Distribute tablet cart, projector cart, and laptop cart to teachers as
needed and assist them with wireless connectivity; Edit, update, and post
weekly newsletter each week
Computer Technician/Scheduler Dr. Stanley Markovitz, DDS, MDS
Baltimore, MD
02/2007 - 02/2008
Computer and printer installation; Workstation, modem, router, and software
troubleshooting, diagnosis, and repair; Schedule patients; Answer phones
and patient questions; Process and verify insurance; Accounts receivable;
Payment contracts and administration; Patient and insurance data entry
Technical Analyst SunTrust Banks, Inc. Orlando, FL
11/2001 - 05/2005
Diagnose, troubleshoot, and resolve issues relating to all SunTrust
software and
hardware environments, including mainframe accessibility, Intranet
websites, and remote accessibility; Research issues, analyze, and find
solutions to all software and hardware problems, including 3rd party
software issues; Recognize and respond to priority severity issues and
ensure they get addressed in a timely manner; Password manipulation with a
focus on security policies; Work with internal 2nd and 3rd level groups for
diagnosing, troubleshooting, and resolving LAN/WAN connectivity issues;
Answer questions, diagnose, and resolve problems relating to all PC
hardware, software, and network environments; Direct unresolved issues to
the appropriate internal 2nd or 3rd level group; Provide employees with
ongoing general support of new and existing SunTrust systems and software;
Provide all employees and team members with knowledgeable answers to
questions; Document all issues clearly and precisely; Document new
resolutions found for any software or hardware problem and submit
information to be shared with other analysts via web boards; Continue to
stay abreast of all new software and hardware introduced into the SunTrust
environment
Network Administration Support/Tech Support (Intern) Orange County Public
Schools/Winter Park Tech Winter Park, FL
1/2001 - 11/2001
Network configuration; Network administration and support; Client/Server
administration support and maintenance; Peer-to-Peer administration support
and maintenance; User profile and accounts support and maintenance; Backup
operation installation and maintenance; Testing, maintenance and
troubleshooting of LAN/WAN environments; Router configuration; Patch
Panel/Hub/Distribution Rack/LAN and WAN full installation, maintenance, and
troubleshooting; Operating System installation, maintenance, and
troubleshooting; Program installation, maintenance, and troubleshooting;
Help Desk administration support; Software/Hardware installation,
maintenance, and troubleshooting; Hardware and software diagnosis and
repair; Installation, maintenance, and troubleshooting of peripherals
Education
Winter Park Tech 2000 - 2002
SunTrust University
2001 - 2005
Certification and Honors
. A+ Certification
. Network + Certification
. MCP Certification
. HP Certified-Accredited Platform Specialist
. (Former) National Honor Society President
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