Customer Service Sales

KRISTEN M. HEIMBACH

**** **** ******* ****** ****

Phone: 716-***-****

Chandler, AZ 85224 Email:

****************@*****.***

EDUCATION

University at Buffalo, The State University of New York

Bachelor of Science - Business Administration

Graduated May 2009, Completed degree in three years

Management Information Systems Concentration

GPA 3.2/4.0

EXPERIENCE

Kryterion, Phoenix, AZ

Online Proctor, 07/10 - Present

. Monitor testers from various schools and companies located

around the world

. Verify identities of testers and launch 75-100 test sessions per

day; sessions range from 30 minutes to 240 minutes in length

. Communicate with test takers through drop down menu options

Gogogh.com, Online Position

Slide Deck Editor, 12/09 - 05/10

. Edited PowerPoint presentations for an industry leading IT training

company

. Reviewed and processed 4-6 online courses per month, each course

generated approximately $10,000 in revenue

. Participated in trade shows to promote company's name and

established long-term relationships with several parallel

businesses

Northrop Grumman, Williamsville, NY

Purchasing Agent Intern, 07/08 - 03/09

. Conducted sales negotiations with various aerospace vendors on a

day to day basis

. Processed over 500 purchase orders totaling approximately $1.3

million; largest purchase order processed was $30,000

. Summer position extended through March of the following year

based on remarkable evaluations and outstanding performance

Denny's Restaurant, West Seneca, NY

Server, 01/07 - 07/08

. Provided attentive and friendly customer service to over 75

guests per shift

. Received the "Best Work Ethic" award for 3 consecutive months

TECHNICAL SKILLS

Adobe & Macromedia Studio Excel

Access

PowerPoint

Active Directories

SharePoint

Costpoint Windows

Server 2003/2008

DNS

Word

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