Customer Service Human Resources

Choua Lee

**** ***** ***** ( Eau Claire, WI ***03 ( Cell: 920-***-**** ( E-mail:

********@****.***

OBJECTIVE

A challenging and rewarding position in a Human Resources Department that

will allow me to utilize my experience and skills.

EDUCATION

University of Wisconsin-Eau Claire Eau Claire, Wisconsin

09/2008 - Present

Bachelor of Business Administration

Major: General Management

Related Coursework: Human Resource Management

Anticipated Graduation Date: December, 2010

University of Wisconsin-Green Bay Green Bay, Wisconsin

09/2005 - 05/2008

SKILLS AND EXPERIENCES

. Bi-lingual in Hmong and English

. Excellent customer service skills

. Experience with general office equipments

. Proficient with Microsoft Office programs

. Experience in working with highly confidential information and materials

. Experience with working in teams and committees

WORK HISTORY

Shopko Stores Green Bay and Eau Claire, Wisconsin

06/2005 - Present

Civil Recovery Specialist

Review and pursue internal and external Loss Prevention cases

Determine civil demand amounts on Loss Prevention cases according to

state civil laws

. Manage and mail out daily civil demand correspondences

. Collect and process incoming civil demand payments

. Make outgoing collection calls to clients with past due accounts

. Answer incoming calls from clients regarding civil demand questions

. Aide as a Hmong interpreter

. Answer incoming calls from customers with check processing issues

. Prepare monthly and quarterly detention statistics

Associated Bank Green Bay, Wisconsin

01/2005 - 06/2005

Government Reporting Processor

. Handled incoming and outgoing collections

. Monitored and followed up on Regulation D violations

. Accepted 1098/1099 correction requests

. Received and processed bonds and bond coupons for redemption

Marshall and Ilsley Bank Green Bay,

Wisconsin 04/2003 - 12/2004

Customer Service Representative

. Managed a cash drawer

. Processed daily bank transactions

. Promoted bank products and services

. Handled client inquires and concerns

. Provided customer service and support

. Aided as a translator for Hmong clients

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