Customer Service Software

Ernesto Torres Jr.

*** ******

El Paso, TX. *****

915-***-****

*********@*****.***

Objective

To obtain a position where my professional experience, skills, and

education can be utilized to enhance my knowledge for advancement within a

company.

Work Experience

El Puente

IT and Network Tech, 2007-Present

. Repaired and reconfigured Servers

. Repaired Network connections

. Ran Cat 5e and terminated

. Maintained software: Adobe CS3, Outlook, QuickBooks

. Educated users on PC software and Mac Software

. Repaired and Maintained IDF

. Server Backup and Recover

. Designed Network Infrastructure for new building

. Maintained five buildings PCs, printers and registers

ADP

(by temp service IT Ascent)

IT Help Desk, 2007-2007

. Repaired and troubleshoot computers, printers, and monitors.

. Customer Service in PC hardware and software issues

. Helpdesk

. Maintained Software: Outlook, Witness, VPN, Web Suite, Clarify,

VMware, TeloQuent, Sametime, WRQ-Reflection, Vision

. Assisted in Projects

. Maintained IDF

. Data Backup and Recover

Comtel-USA

Network Tech, 2006-2007

. Repaired and troubleshoot computers, printers, and monitors.

. Educated users on PC software

. Assisted in Projects

. Repaired and maintained Cisco Router

. Maintained Software: Outlook, Outlook Express, Patient Chart Manager,

Patient Chart Scan, QuickBooks, Peach Tree

. Installed and maintained PBX systems and IP phones

. On call 24 hours Helpdesk

. Customer Service in PC hardware and software issues

. Installed Linux e-mail server

El Diario De El Paso Press

Software and Network Tech, 2006-2006

. Reinstalled WAN to LAN

. Configured Servers

. Repaired and troubleshoot computers, printers, and monitors.

. Helpdesk

. Worked with team on increasing PC performance

. Maintained E-Mac's and I-Mac's

. Assisted in Projects

. Maintained software: Adobe CS2, Photo Shop, Outlook, Internet

Explorer, Safari, Entourage

. Maintained IP Phones

Education

Border Institute Of Technology-El Paso, TX

Certificate of Completion in Network Technologies, 2006

Academy of Science & Tech-El Paso, Texas

Certificate of Completion in Electronics, 1993-1995

Riverside High School Graduated Class of 1995

Diploma

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