Customer Service Representative

AUBREY LOY ***

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ABOUT

• Qualifications include strong work values combined

with solid education. I view myself as a positive role

model and take vested interest in both myself and my

my client’s success. I do this through offering support,

consultation, and follow-up for my clients with my

supervisors and fellow colleagues.

SKILLS AREA

• Ability to work with a variety of different people.

• Excels in communication skills.

• Active listener.

• Adaptive to crisis situations.

• Excellent organizational skills.

• Good assessment capabilities.

EDUCATION AND TRAINING

Walsh University Graduate Studies located in North Canton, OH.

• Fall 2010 – December 2012

• Obtained a Master of Arts in Counseling and Human Development with a specialty in Mental

Health Studies (Current PC licensure).

Graduate of Mount Union College located in Alliance, OH.

• Fall 2006 – Spring 2010

• Major: Psychology

• Minor: Sociology

Graduate of Jackson High School located in Massillon, OH.

• Fall 2002 – Spring 2006

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WORK HISTORY/EXPERIENCE

The Counseling Center of Wayne & Holmes Counties

• March 2013 – August 2014

• Home-Based Therapist providing mental health services to children and their families.

• Works with individuals between the ages of 5-18 up to 1-3 times per week for a period of 3

months.

• Travels to client’s home and/or other required institutions (i.e. school) to provide counseling

services.

• Meets the needs of the clt by providing services outside of the regular work day schedule.

• Reason for leaving: distance from work to home (long hours), reimbursement/salary.

CJ Hendry and Associates/Westshore Center for Eating Disorders (Internship)

• May 2012-December 2012

• Counselor trainee/intern for client’s experiencing a variety of different psychological

distresses/concerns.

• Worked with individuals and groups, children, adolescents, adults, and elderly.

• Observed clients outside of facility (e.g. children in school environment).

• Reason for leaving: completion of internship term.

The Goddard School for Early Childhood Development

• March 2011 – August 2011

• Assistant teacher for children ages 6 weeks – 6 years old.

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• Reason for leaving: increase in graduate program workload.

Weight No More Employee

• May 2008 – May 2010 (seasonal)

• Assisted clients in selection of best weight management program to fit their current needs.

• Offered guidance and encouragement to clients on food and lifestyle choices.

• Sold programs and various food products to help support their weight management effort to

help them achieve their goals.

• Customer service representative.

• Reason for leaving: position filled outside of seasonal work.

Dunkin’ Donuts

• May 2006 – August 2007

• Customer service representative.

• Cashier.

• Reason for leaving: relocation for school.

Accomplishments

4 Year Track & Field, Mount Union College

• 6-time National Qualifier.

• 2-time All-American.

• 6-time OAC Champion.

• 5-time All-Ohio Champion.

• Great Lakes Regional Field Athlete of the Year.

• Mount Union 55-meter dash school record.

• 2010 Mount Union Woman’s Athlete of the Year.

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