Customer Service Manager

RADHIKA VADDI

Professional Summary

. * + years of Development and QA Experience, implementation and

execution of Test cases for Client/Server, Web based Applications, and

Mainframe systems.

. Complete understanding of Software Development Lifecycle (SDLC) and

various Software Engineering Testing Methodologies like Black Box

Testing and White Box testing.

. Develop test cases and formulate test plan and report the results.

. Experienced in tracking defects and coordinating the maintenance

release activities with the Development Teams.

. Enthusiastic to learn new skills with a shorter learning curve.

. Excellent Communication, Good Work Ethics and a Team Player.

Professional Experience

TSYS, Columbus, GA (08/2005 - Present) (CONFIDENTIAL)

Test Manager / Senior QA Test Analyst

TSYS is a leading processor of data for merchant acquirers and bankcard

issuers, and provide related services including point of sale, reports,

statement production, customer care, and risk and debt management.

. Participated in project analysis, design and development meetings,

scheduled and handled the Project Turn Over meetings. Analyzed Clients

requirements, coordinated with technical and business teams.

. Conducted work authorization meetings with the team to discuss the

status.

. Analyzed the Business requirements and estimated time to write the

Test scripts and complete the testing on various projects.

. Converted Business and system requirements into positive negative and

regression test cases.

. Experienced with Batch testing and Customer Information Control

Systems (CICS) and accessed CICS screens on Mainframes on a daily

basis to verify the data after batch posting

. Individually handled several projects related to different clients on

different modules.

. Involved development of Test plans of the testing process and

determine the test environment requirements for the application/Module

. Handled Super projects with several child projects on deferent

modules. Independently handled on various important projects related

to Calculation of Finance charges, Cards, Application entry screens

etc.

. Write high level scenario based Test Scripts/Designs.

. Documented the Test plans, Test scripts, Test Summary and screen

shots for the test results.

. Used WinRunner while testing various Marketing Projects for creating,

conditioning, and posting transactions.

. Reported, track defects using Test Director 8.0, Quality Center, QTP.

. Conducted end to end testing involving several modules (Marketing,

Customer service, ACE, CSA, SF, Events, Statements, MQ,

Correspondence, Interfaces etc.).

. Experienced with time logging tools (Webster, Team View).

. Led the Regression testing for functionality and performance.

. Participated in review meetings with programmers, project managers,

business analysts, and product owners to resolve bugs and related

issues.

. Mentored team members about testing strategies and procedures.

. Converted Business and system requirements into positive, negative,

and regression test cases.

. Experienced using MQ packets and XML packets for data transfer.

. Performed the role of Test Manager on several projects.

CarryAir Airconditions Pvt Ltd, Hyderabad, India (03/1997 - 05/1999)

Software Programmer

. Developed a major project (Order Entry Application) for CarriyAir

Airconditions Pvt Ltd., Hyderabad, India using Visual Basic 6, Oracle

and Seagate Crystal Reports.

. Order Entry Application main functions are at two levels one is

administrative level and the other is operator/user level. At

administrative level you can create or maintain operators, give

privileges to each operator with respect to each module and password

protection to each operator. At user level a tree view has been

provided to navigate between the screens and also provided menu screen

functionality to navigate between the screens.

. Involved in design and development of Customer Info module, Inventory

module. Customer info module deals with entry and maintenance of

customer information and Inventory module deals with entry and

maintenance of inventory items and quantities.

. Involved in unit testing of Customer Info and Inventory modules.

Nyay Nagar Public School, Allahabad, India (04/1994 - 03/1997)

Elementary School Teacher

Technical Summary

Operating Systems: Windows 9x / XP / NT / 2003, UNIX, Mainframes

Testing Tools: WinRunner, Test Director, Quality Center

RDBMS: Oracle, SQL Server, DB2

GUI: Visual Basic 6.0, .NET, Oracle Forms

Languages: SQL, Visual C++, CICS

Internet Prog.Tools: HTML

Scripting Languages: Java script

Tools & Utilities : MS Office

Education and Certifications

BS (Accountancy) from Nagarjuna University, India

One year Certificate Course (22 credits) in Software Engineering Technology

from Columbus Technical College. Columbus, GA

UNIX, Visual C++, Java Script, Visual Basic

Certificate course in Microsoft Office Tools,

COBOL from Institute Of Computer Technology, India

Diploma in Oracle from Bureau of Data Processing Systems, India

Database Fundamentals, SQL, PL/SQL,

Development of Oracle Applications using Forms 4.5 and Reports

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