Customer Service Manager
Resume:
Timothy M. Young
Parker, CO ***34
Luminous Electronics Recycling Denver, CO
Operations Manager 2006 - Present
•Responsible for achieving weekly financial goals of $10-25K operation revenue per week.
•Negotiate with other recycling vendors to obtain competitive commodity pricing resulting in
additional revenue for the company.
•Maintain assembly line efficiencies and work load management control.
•Manage and oversee EBay sales division.
•Represent company by conducting recycling events locally and nationally.
•Daily use and management of UPS & Fed Ex shipping software.
•Acting Safety Manager for company and responsible for keeping current with OSHA &
DOT regulations.
•Schedule and coordinate material pick-up with customer base of 300+ companies.
•Consistent maintenance of building and equipment.
•Manage two supervisors and fluctuating employee base of 25 – 40 employees depending on
work load.
•Interview, hire and terminate employees as necessary.
•Developed and documented departmental standards for all warehouse divisions.
Paint & Lacquer Co. Englewood, CO
Warehouse Manager 2000 – 2006
•Coordinated and managed all shipping and receiving in warehouse.
•Delivered products to customers when driver was absent or if necessary to maintain
customer satisfaction.
•Managed all warehouse employees.
•Daily use and management of UPS packaging and shipping software.
•Conducted monthly safety meetings with employees.
•Frequent interaction with office personnel to insure quality of on-time delivery and
customer service.
•Performed office administration duties as needed.
•Manufactured customer custom colors as needed.
•Responsible for opening and closing procedures in warehouse.
•Performed Production Manager duties.
Production Manager 1999 – 2000
•Responsible for inventory of raw materials
•Managed manufacturing and packaging schedules
•Performed quality control by testing products made with the original to ensure quality.
•Inspect all local deliveries and truck before product is distributed.
Vance Brothers Inc. Aurora, CO
Mill Operator 1993 – 1999
•Head mill operator for asphalt sealer plant (Received raw materials and ran the mill which
manufactured asphalt sealer).
•Daily use of forklift to load delivery trucks with raw materials.
•Provided customer service and customer education regarding product.
•Responsible for quality control by testing product on a daily basis.
•Managed all mill inventory.
•Delivered product to sites.
•Responsible for equipment maintenance.
•Various office responsibilities as needed.
COMPUTER & TECHNOLOGY SKILLS
Microsoft Word & Excel
Email – Microsoft Outlook
Windows 98
Internal SQL Database
CERTIFICATIONS
DOT HAZ/MAT Shipping Certified
Warehouse Security Certified
EDUCATION
Metro State College 1992 - 1993
Denver, CO
Western State University 1991 - 1992
Gunnison, CO
Denver South High School Degree earned 1991
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