Customer Service Sales
Resume:
VIRGINIA KENDRO
*** *. ******** *****. **** ***
Glendale Heights, IL 60139
*********@*******.***
JOB OBJECTIVE: Responsible position using my customer service experience,
secretarial skills and knowledge of office procedures.
SKILLS SUMMARY
Over fifteen years of office experience which includes Customer
Service, Human Resources, Computer Operations, Data Entry, Order
Processing, Billing, Receptionist, Administrative and General Office
duties.
WORK EXPERIENCE
11/06-Present Customer Service Specialist, Churchill China/JBS
Logistics Glendale Heights, IL
Long term position solely responsible for all aspects of
Customer Service in the United States for an England-
based China manufacturer.
Responsibilities:
> Handling all incoming calls, from Dealers, Sales
Representatives and Regional Sales Managers for
customer service related issues, such as stock
availability, pricing, tracking of orders and
various invoicing issues.
> Daily processing of sample requests by checking
stock availability of US stocked items, entering
sample requests into the sample database, and
producing picklists for product to be shipped.
> Receiving and processing of all Purchase Orders
for the United States, which includes checking
stock availability, pricing, and entering orders
into AS400 system then submitting proper paperwork
to the shipping department.
> Filing and faxing of all documentation once orders
and samples have been shipped.
> Keeping inventory of catalogs and all marketing
material and mailing out all literature requests
and promotional mailings.
> Maintaining spreadsheets on and processing Spiffs,
Spec Registers, and all Returns.
8/04-9/06 Order Entry Specialist, Alpha Gear Drives
Bartlett, IL
(10/05 - 9/06)
Recent promotion processing customer orders, working
closely with Inside Sales. Responsibilities:
> Input and update customer account information into
Baan database.
> Size applications using Cymex software.
> Process customer orders through all stages up to
producing shipping documentation.
> Submit daily purchase orders to our manufacturing
facility in Germany for product.
> Proofread order acknowledgements before faxing to
customer.
> Receive continual training on product, Baan, and
CRM.
> Provide backup to Receptionist as needed.
VIRGINIA KENDRO
WORK EXPERIENCE (continued)
Receptionist, Alpha Gear Drives
Bartlett, IL
(8/04 - 10/05)
Long term position assisting all departments and
management, primarily customer service.
Responsibilities:
> Answer and direct inbound calls to all
departments, including sales staff in separate
locations; greet and direct visitors;
sort/disperse/prepare inbound and outbound mail.
> Responsible for retrieval of new and revised
purchase orders; scanning purchase orders and
saving to files for future review of sales staff;
assign to appropriate inside sales territories for
order entry.
> Review/proofread/fax all order acknowledgements;
organization of files for open and closed purchase
orders
> Daily maintenance of databases for orders received
and sales order control reports.
> Organize schedule for conference room usage.
6/02-8/04 Administrative Assistant, National Waterworks, Inc.
Carol Stream, IL
Long term position assisting all levels of management,
sales staff and customer service.
Responsibilities:
> Answer and direct inbound phone calls; greet and
direct visitors; maintain
office supplies/machines; organize document
files; sort/disperse/prepare
inbound and outbound mail.
> Process data involving bid and proposal
information for contracted jobs;
update monthly driver's logs, along with truck
maintenance records; produce
daily inventory/cycle count reports.
> Responsible for planning /arrangement of meetings;
participate in annual physical inventory.
3/01-5/02 Human Resources Assistant, The Village of Bartlett
Bartlett, IL
Long term position assisting the Human Resources
Manager in employee relations.
Responsibilities:
> Maintain employee personnel records and providing
information and forms to employees as needed.
> Work closely with medical (PPO & HMO) and dental
(PPO & DMO) plans in problem solving issues.
> Answer telephone and assisted the general public.
> Input and retrieved data and text; organized and
maintained storage and filing.
> Receive and sort incoming correspondence.
EDUCATION
June 1981 Graduated from Edgewood Senior High School,
Ashtabula, Ohio
June 1982 Completed Computer Programming Course, ICM School of
Business, Cleveland, Ohio
SKILLS
Can type 40 WPM; Proficient in Microsoft Word / Excel /
Outlook / Lotus Notes.
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