Customer Service Sales

Kevin Burgess

**** ****** ****

Lindenwold, New Jersey 08021

Cell 856-***-****

E-Mail: ********@*****.***

__________________________________________________________

CAREER OBJECTIVE

Obtain a career in the field of human resources

SUMMARY OF QUALIFICATIONS

Excellent Oral and Written Communication Skills

Powerful Presentation Skills

Detail Orientated

EDUCATION

Bachelor of Arts Degree August 2009, Delaware State University

2005-2009

PROFESSIONAL EXPERIENCE

Lowes Home Improvement Turnersville, New Jersey 2010-Present

Position: Day Stocker

Daily task included but were not limited too:

-Ensuring the placement of freight to its proper location on the sales

floor

Utilizing the features of a" LRT" scan gun to preform various work related

task

Operating various power equipment with the intent of moving objects that

are too heavy to be lifted by hand

Contributing to the cleanliness and organization of the the receiving area

Assisting customers on the sales floor by interpreting price tag and UPC

information

Sports Authority Turnersville, New Jersey 2010-

Present

Position: Golf Department Associate

Daily task included but were not limited too:

-Assemble and dismantle the weekly sale sign

-Setting the current week's sales signs

-Maintaing accurate price points on all products

-Resetting any displays or product walls that where either out dated or in

correct

-Accountable for golf freight being brought out from receiving area and

being stocked correctly

-Daily up keep of golf simulator area

-Managing inventory control and cleanliness in the golf storage area

-Answered phone calls directly related to golf

-Searching other stores in the district for items which we do not have

currently in stock, then went take measures to have those items directly

shipped to our store or held at the other store for customer pick-up

-Providing excellent customer service to all customers inquiring with

specific golf related questions(Passed 2010 golf authority training course)

-Having customers complete paper work for items to be picked up later, upon

completion I would then file that paper work and the customer would be

contacted when their item is ready for pick up

-Meeting weekly departmental sales goals

Sports Authority Turnersville, New Jersey 2009-

2010

Position:Customer Service / Sales Associate:

Daily task included but were not limited too:

-Answering incoming phone calls and then directing those phone calls to the

proper department

-Communicating with customers (in store also via email or phone)

-Picking up returned merchandise from customer service and then returning

it to it's proper place on sales floor

-Cleaning store at the end of the night to ensure the highest level of

presentation for customers the following morning

-Maintaining store physical safety and security by means of shadowing

suspected shoplifters as well as correcting any blatant safety hazards on

the sales floor (ex. open ladders)

A1 Courier Cherry Hill New Jersey

2009-2009

Overnight courier / Driver: Performed a variety of courier and delivery

duties utilizing a motor vehicle as necessary to ensure the proper

distribution of blood, tissue samples and various medical supplies to

multiple locations within the Delaware Valley region.

-Time management to meet the 45 minute delivery quota

-ensure quality control by obtaining signatures while maintaing a tracking

log

FedExGround Barrington, New Jersey 2007-

2009

Packager Handler: Work assignments included lifting, carrying, pushing and

pulling packages up to 100 pounds in weight, and up to 150 pounds with a

helper in a standing position. All package handling was done manually,

without the use of fork trucks, pallet jacks

-Supervision of work crew in Manager's absence.

-Meet daily quota of 98.7% of packages being scanned and processed for

shipment.

Shop Rite Supermarket Mt. Laurel New Jersey

2006 - 2007

Cashier:Handled customers' payments in the retail store, by means of

scanning or typing the price of items into a computer that calculates total

purchases. Collected payment for goods and services, make change, and hand

out receipts. Issued cash refunds and credit slips to customers or cash

checks for customers and employees. Balanced the amount of money taken in

with the total sales recorded,which was done to ensure accuracy.

-Directed customers for check out

-Provided customer service to client base.

Port City Java Coffee Shop, Deptford, New Jersey

2001-2002

Bus Boy/Cashier: First part time job during my freshman year of high

school. Work related duties included: cleaning tables,preparing hot

beverages as well as sandwiches, mopping floors, checking customers out at

cash register and finally restocking all items that were low on substance.

COMPUTER SKILLS

Microsoft Word 2000 later

MAC Operating System 2008 and later

Windows Vista, XP and 7

REFERENCES FURNISHED UPON REQUEST

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