Customer Service Representative

Jacqueline M Whyle

*** ******* ****

Roselle, IL 60172

630-***-****

JOB OBJECTIVE: To obtain a customer service position where my extensive

experience will be further developed and utilized.

EMPLOYMENT HISTORY:

Unistrut International - Itasca, IL 04/08-

12/08

Customer Service Representative

. Processed orders, returns and credits via fax and email

. Generated weekly backorder report and expedited product when needed

. Managed the needs of the companies distributors and house accounts for

the Midwest Territory

. Answered customers inquires regarding price quotes and expediting of

their orders

DSFI LLC - Addison IL 08/01-08/07

Customer Service Representative

. Provided administrative support to the sales teams thru sales leads

. Generated repeat business through successful client follow up

. Processed and coordinated orders, returns, and credits via telephone,

fax and email

. Responsible for customer service in the call center, duties included

answering on average 90 calls per day, answered customer queries,

problem solving and providing detailed information on products

Advanced Wire Products - Addison, IL 02/00-04/01

Customer Service Representative

. Interacted with production department for expediting of orders and

backed up receptionist

. Managed the needs of high revenue accounts through out the United

States

E-T-A Circuit Breakers - Mount Prospect, IL 05/96-04/01

Receptionist/Customer Service Representative

. Answered fourteen incoming phone lines

. Composed quotes, processed customer orders, researched and processed

merchandise returns

COMPUTER SKILLS

. AS400

. Microsoft Word, Excel, Outlook Express

. WinMan ( Windows Manufacturing Software)

Salary Requirement 35K

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