Sales Office

Monique Elkassar

***** **** ******

Fort Washington, MD 20744

Phone 202-***-****

301-***-****

________________________________________________________________________

Qualifications:

Throughout my work history I have gained experience working in fast pace,

high-pressure environments. With my self-motivation and good communication

skills I am able to work with minimal supervision. I am an excellent with

multi-tasking and can quickly refocus my efforts. I have become proficient

in handling complex multi-line phone systems, performing general office

skills, using office equipment, meeting deadlines, and being proactive.

Skills:

*Microsoft Word *Microsoft Excel *Microsoft Access *Microsoft

PowerPoint *Type 60 wpm.

Employment:

Sheraton Suites in Old Town, Alexandria, VA September 2007-Present

Reservation Coordinator: My main duty at this property includes

. Managing the hotels groups and individual guest prior to arrival.

. Responsible for making sure the billing is set-up and rooming list are

entered into Galaxy and Delphi.

. Processing any updated changes to the groups while corresponding with

the sales managers and group contacts.

. Creating files and maintaining daily spreadsheets reports.

. Ability to empathize with guests / clients needs coupled with the

ability to maintain guest satisfaction and loyalty.

Sheraton Crystal City, Arlington, VA June 2006-September

2007

Sales Coordinator: At this property I was responsible for:

. Coordinating group information for the hotels sales managers.

. Assigning meeting space

. Preparing group proposals

. Receiving and distributing incoming mail,

. Retrieving and assigning incoming guest inquiries to the appropriate

point of contact, and creating files

. Ensuring the smooth transitions for sales transactions.

Monique Elkassar

Phone 301-***-****

________________________________________________________________________

Crowne Plaza Hotel, Arlington, VA Dec 2003-June

2006

Guest Service Agent: My duties at this fast pace hotel included:

. Answering incoming calls

. Making individual reservations

. Organizing files and other miscellaneous office work.

. Assisted guests with arrivals and departures.

Holiday Inn Select, Cleveland, OH June 2001-

Dec 2003

Reservation Agent: At this eventful downtown hotel I was responsible for:

. Answering switchboard

. Making individual and group reservations.

. Coordinating groups prior to arrival.

. Assisted with future and past guest billing issues.

. Preformed multiple types of office tasks on a day-to-day basis.

Ramada Inn Hotel, Cleveland, OH Dec 2000-May 2001

Front Desk Agent: At this hotel my duties included:

. Answering the PBX switchboard

. Supporting all facets of guest arrivals and departures

. Securing reservations and making modifications as changes were needed

. Delivered quality guest services

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