Customer Service Representative

QUANJANET ENDERS

** ********* *** *** ** White Plains, N.Y. 10603

Phone: 914-***-****

*********@*****.***

CUSTOMER SERVICE/TECHICAL ASSISTANCE/BILLING

. Customer Service/Support

. Excellent Communication Skills

. Detail Oriented

. Accounts Receivable

. Troubleshooting/Problem Solving

. Team Player

. Data Entry

[pic]

Professional Experience:

Broadview Networks

2008-

2010

SR.Customer Service Representative

. Successfully explain process and procedures to upset customers with

excellent success rate at retaining the customer

. Supervise an outsource team: ensure they handle calls properly and are

in compliance

. Successful customer service rating by use of empathy and compassion to

resolve issues; received multiple customer letters and emails

recognizing ability to resolve problems in a timely manner

. Assist consumers with billing, order and/or service matters

. Data entry, record keeping and maintaining/auditing computerized

system for compliance

. Serve as liaison between customer and various agency representatives

including escalation for completion

Customer Service Experience - Other

Webster Risk Services 2005-2008

Technical Assistant

Verizon Wireless1998-2004

Customer Service Representative

Oxford Health Plans 1996-1998

Customer Service Representative

Quality Resources 1987-1996

Customer Service/Accounts Receivable

Education/Skills:

Empire State College, Hartsdale, NY

Psychology, 2007-Present

Contact this candidate