Customer Service Manager

SHANNON D. Robertson

***** ******* ***** ***, *******, tx 77084

Phone 404-***-****. E-mail ****************@*******.***

Profile

Energetic, result oriented professional with 5+ years of experience in

Healthcare Administration. Able to handle multiple responsibilities, set

priorities, clearly communicates ideas to others, quickly grasp complex

concepts, and respond positively to demanding situations. Recognized for

speed, accuracy, quality of work, and being an enthusiastic team-player.

Work Experience

July 2008-Present Baylor College of Medicine

Houston, Texas

Administrative Coordinator II

. Review, approve and coordinate 524 postdoctoral appointments with the

International Service Office, Medical departments, Science Centers and

Human Resources to ensure compliance with by laws and postdoctoral

appointments.

. Provide diversified office support for the Office of Postdoctoral

Research in areas of expense reimbursement, inventory management, and

event planning.

. Collaborate with MD Anderson Cancer Center and University of Texas Health

Science Center for annual student social Oktoberfest and National

Postdoctoral Association Conference.

. Serve as primary point of contact as a liaison between Deans and

Postdoctoral Researchers.

. Assist in planning and coordination of socials, fund raising and other

BCM sponsored events.

May 2006-May 2008 Jackson Healthcare Solutions

Atlanta, Georgia

Client Coordinator-Radiology

. Verified the credentialing and recredentialing of physicians to assure

that qualifications were met for the healthcare facility assigned.

. Processed provider agreements in accordance with established policies,

rules, regulations, bylaws and governmental standards.

. Provided afterhours and weekend emergency travel support to health

professionals.

. Prepared monthly reports and performed variance analysis to present to

management.

. Scheduled airfare, hotel accommodations, and transportation for clients

while ensuring compliance with company travel policy and budget.

May 2005-May 2006 McKesson Medical Corporation

Atlanta, Georgia

Customer Service Administrative Assistant

. Provided administrative support to the department manager to ensure

smooth daily operations.

. Coordinated travel arrangements and processed expense reimbursement

request.

. Scheduled group meetings, social events and appointments for the

department manager and staff.

. Inventoried department supplies and ordered new supplies and equipment.

Education

2000-2004 Florida A&M University Tallahassee, Florida

Bachelor of Science Healthcare Administration,

. Degree Awarded December 2004 Cum Laude (GPA 3.0/4.0)

Technical Skills

SAP, Word, Excel, Access, PowerPoint, Outlook, and Lotus Suite.

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