Customer Service Manager

Nicholas Bates

Santee, *****, California, US

E-mail: ******@*****.***

Phone: 619-***-****

Objective:

To secure a Purchasing/Buyer position with an established organization. I

am an energetic and responsible individual with 16 years experience in the

wholesale distribution industry. I have an extensive background in

purchasing and project management to include new IT construction, bills of

material creation from scopes and specs, vendor management and

relationships and extensive IT backbone product knowledge. Strong

knowledge of SAP and purchasing software. MS Office Suite experience to

include Excel, Word and Outlook.

Work Experience:

Graybar, Inc 11/1994 - Present

11/1994 - 6/1996 Customer Service Representative: Maintain and service

customer requests. Purchase materials as needed for stock and customer

projects.

6/1996 - 8/1998 Customer Service Supervisor: Supervise Customer Service

Department. Ensure CSR's are trained on policies and procedures. Ensure

customer satisfaction.

8/1998 - 6/2001 Operations Manager: Managed operations of $50million +

office. Operations to include: warehouse, counter, customer service and

admin personnel.

8/2004 - Present Account Manager: Develop and maintain relationships with

comm/data and IT clients and manufacturers. Project manage small to large

based IT and Comm/data projects on a daily basis. Create bills of

materials from specs and plans. Provide competitive cost to contractors

and/or end users for specific projects and day to day purchases. Ensure

timely delivery of products to project sites. Develop and maintain cost

effectiveness in delivering products to customers to ensure profitability

and customer satisfaction. Create and maintain daily, weekly and monthly

reports to upper management showing detailed information on status of

projects and sales opportunities.

Extensive purchasing experience with positions held to include:

- Purchasing inventory and planning for stock demands.

- Ensure stock rotation on purchased products are within company

expectations

- Develop and maintain supplier relationships

- Maintain quotes and agreements with suppliers to keep product costs low

- Vast knowledge of SAP and MS Office programs

US Navy 8/1990 - 8/1994

Radioman on US Navy shore and shipboard commands. Duty stations included

NOPF Dam Neck, VA; USS John Hancock; and USS Philippine Sea. Various

duties and responsibilities within the radio room.

Education:

University of Phoenix (Shipboard)

Mayport Naval Station, FL US

Accounting and Business Management

August 1992 - August 1994

Dayton High School

Dayton, NV

High School Diploma

June 1990

Skills and Certifications:

Member - American Purchasing Society

Purchasing and Supply Chain Management Certification - 2009

Accounting, Finance, and Cost Management for Buyers and Managers - 2010

I have attended multiple training activities within my current position, to

include: project management, fiber optic specialist solutions, structured

media solutions, various management/HR training activities. Currently

studying for CPSM certification.

Contact this candidate