Customer Service Executive Assistant
Resume:
Leslie Aylward
Peabody, MA *****
OBJECTIVE: To obtain a responsible and challenging position which will
utilize my background and experience in business development, teaching,
training, marketing and strong customer service skills.
November CANINE PROTECTION INTERNATIONAL -EXECUTIVE ASSISTANT/OFFICE
2009- MANAGER
Present Hired to organize the business
Implemented and executed customer service plan to include
letters, pictures and emails
Utilized Quickbooks for bank reconciliation and inventory
Responsible for payroll, benefit services and accounts payable
and receivable
Respond to all inquiries using email, phone and fax
Maintain company records including employees, clients, vendors
and banks
Learned several new software programs to benefit company
progress
Kept President informed of all issues which needed personal
attention
Wrote all new standard operating procedures for business to
August run efficiently
2007-Novembe Plan extensive domestic and international travel arrangements
r 2009 for five employees
Update schedules: maintain all internal and external
appointments
Handle high net wealth clients with extreme professionalism on
daily basis
AKOMIE GROUP BENEFITS - EXECUTIVE ASSISTANT
Hired to start new business
Responsible for coordinating vendors to put in phone lines,
computer and fax
Schedule and prepare for meetings for securing providers for
new business
Keep office and files neat and organized
Maintain lists of information, schedules and benefit providers
Create business plan to effectively get new business started
Run expense reports
Arrange travel itinerary
Accounts Payable/receivable
Implemented procedures for new branch
Answer Phones, filing, faxing, scanning, copying data
Set up Appointments with area Mortgage Representatives
Maintain Schedules
Order supplies and maintained all office equipment
Keep four loan officers and the general office organized
Responsible for some marketing using MS Publisher
2000- July DAYCARE PROVIDER-IN HOME
2007 Responsible for marketing and selling services
Create and implement a schedule suitable for six children on
daily basis
Maintain business and household matters to impeccable
standards
Coordinate drop-off and pick up of children at school
Maintain extraordinary relationships with parents and children
Outstanding ability to multitask
Create easy and appealing meals appropriate for varying ages
Responsible for maintaining and organizing business and
personal records
1995-2000 EVENTS COORDINATOR, TEAM LEADER, REGIONAL SERVICE
TRAINER-LEGAL SEA FOODS
Designed and implemented six new menus
Organized and created contact information sheets
Responsible for booking multiple functions
Assisted service staff to execute functions properly
Arranged meetings with perspective clients to establish a more
personal approach
TEAM LEADER
Assisted in the opening of four new stores
Created and scheduled the training of new hires
Managed the Training Team for two new store openings
Improved service training by designing new tracking sheets
Handled multiple requests by arriving at comparable solutions
Responsible for scheduling trainers to cover service areas
REGIONAL SERVICE TRAINER
Implemented Legal's service standards on a daily basis
Trained service staff as well as new management in all units
and aspects of the modular based training program
EDUCATION
University of Connecticut-B.S. Fitness Management/Exercise
Science
Certified in First Aid and CPR
Microsoft Office Suite
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