Software Engineering

Alina N. Garcia

***** ******** ***** ***** • Tampa, Florida 33647 • 813-***-**** • 813-***-****

*********@*****.***

COMPUTER SYSTEMS ADMINISTRATOR

SUMMARY OF QUALIFICATIONS

• Alina Garcia began her career as an IT Support Technician for various engineering

companies and transitioned to a Computer Systems Administrator within the engineering

field. With a solid project list outlined below, Alina maintained her position for a major

engineering firm for over fourteen years.

• Effectively able to communicate complicated concepts in an understandable manner,

matching the message to the audience.

• Maximize resources to achieve client satisfaction and increased productivity, meet deadlines

and goals. Implement and coordinate both strategic and tactical plans to enhance

performance.

• Adept and experienced in problem solving and providing solutions. Excellent qualifications

in leadership and interpersonal communications and project planning and scheduling. Speak

two languages, English, Spanish.

PROFESSIONAL EXPERIENCE

Desktop Support Specialist

(Microsoft MPC Certification Windows XP)

UNIVERSITY OF SOUTH FLORIDA

Tampa, FL - February 2010 – Present

• Responsible for setting up and troubleshooting all desktops, laptops and mini notebooks and

ordering replacement parts. Imaging all desktops, laptops and mini notebooks with Microsoft

System Center and Ghost and assuring that all equipment is in good working order.

• Provide users with security measures by encrypting all laptops and mini notebooks with

Safeboot or PGP software’s.

•Installing and troubleshooting all software including Microsoft Office, Microsoft Project, Spss,

Sass, Camtasia, Corell Draw, Adobe Acrobat Professional and Adobe Photoshop.

•Ensuring that network printers, local printers, copiers and scanners are setup as needed per user

and operational.

•Responsible for setting up all users with Microsoft exchange accounts and provide any support

needed to keep them productive in a timely manner. Also involved in setting up cell phones

for those users requesting to synchronize with Microsoft Outlook so they can receive their

emails remotely.

Computer Systems Administrator

(Microsoft MPC Certification Windows XP)

DMJM HARRIS, INC. FORMERLY FREDERIC R. HARRIS, INC.

Miami, FL - February 1993 – August 2007

Large national engineering firm covering land development, transportation, aviation, marine forensics

and environmental serving public and private sector clients.

• Responsible for providing technical support and coordination of technical issues related to

Network, Hardware and Operating Systems (Windows 2000/2003 Server) and (Windows

NT/2000/XP Workstations) for the Southeast Region comprised of 7 offices. Performed

hardware and software upgrades for servers (i.e. firmware, application software, operating

systems, network services). Oversee Network connectivity, implementation, integration and

troubleshooting for servers, desktops, notebooks, printers, scanners, copiers and video

conferencing system. Managed all offices,users, computers and printers, and access to servers

and files using Active Directory.

• Managed 100+ node network successfully integrating 3 Windows 2003 servers and 1

Windows 2000 server (connecting Windows 2000/XP workstations, printers and terminals

with remote access from 3 standalone offices to our main offices (WAN) using Ipass and

Cisco VPN software. Performed ongoing analysis of system to ensure network security.

• Responsible for purchasing, installing and troubleshooting all software (MS Office, Ms

Project, Corell Draw, Microsoft Exchange AutoCad, Microstation) and hardware as required

by each office//team/department in the Florida region

• Worked on the team responsible for creating and maintaining all databases for leased

equipment, purchased equipment, purchased software (by office and region), installed

software, installed software updates, installed operating system updates, software violations,

internet violations, leased vehicles, and vehicle insurance.

• Responsible for setting up and maintaining connectivity of all Blackberries and broadband

wireless cards for all users needing to be connected to Exchange Server and Network

throughout the region.

• Responsible for establishing budgets and ordering all computers and software for all the

departments within the South Florida Region.

• Responsible for coordinating complete office moves, scheduling and managing equipment,

technicians, installers and service providers, ensuring smooth transitions without productivity

or security losses and completing tasked responsibilities on a timely basis.

• Other responsibilities included but were not limited to budgeting, ordering and maintaining a

fleet of 25 vehicles throughout Florida.

ADDITIONAL EMPLOYMENT

• IT Support, Biscayne Engineering, Miami, Fl. - 1989-1993

• Sr. Engineering Technician, H. J. Ross and Assoc., Miami Fl. - 1986-1989

• Sr. Engineering Technician, Metric Engineering, Miami, Fl. - 1984-1986

• Engineering Technician, Sperry Systems Management, Miami, Fl. - 1979-1984

EDUCATION AND TRAINING

MIAMI DADE COMMUNITY COLLEGE

Professional Development

MCP (Certificate and number available upon request)

Contact this candidate