Customer Service Manager

RONN B. MERVIS

**** ********* **. *: 513-***-****

Cincinnati, OH 45249 C: 513-***-****

*******@****.***

SUMMARY

. Experienced management professional with 25+ years of extensive

experience in customer and sales service including Customer Service

Manager & Representative, Printing Shop Manager, Estimator, Quality

Control, and Inventory Control Manager

. Strong communication skills with both technical and non-technical

individuals. Ability to teach and mentor others.

. Well-developed analytical and problem solving abilities. Demonstrates

a quality approach to the printing process. Motivated self-starter

works well with minimal supervision.

TECHNICAL AND INDUSTRIAL EXPERIENCE

Printing Methods - Offset, Quality Control & Inventory Control

Flexographic

Operating Systems - Windows Order and Waste Tracking Databases

Software -- Office 2000, Pecas Material Order/Usage Database

PROFESSIONAL EXPERIENCE

QUAD GRAPHICS (Formerly World Color), Lebanon, OH 2006 to 2010 (Pending

closure)

(Division closure due to the acquisition of the company by Quad Graphics)

500+ employee / 280K sq. ft. division of the international commercial

printing company - This division produces short to medium run, business to

business, special interest and association publications and catalogs for

high profile publishers and retailers.

Account Manager

Manage the daily production of magazines from order entry to mailing and

shipment of finished product.

. Manage the Scholastic Classroom magazine account consisting of 22 weekly

and monthly titles.

. Manage all Indianapolis Motor Speedway Racing programs and other monthly

catalogs.

. Organize co-mailing information for our computer mailing facility to

generate mail list

. Part of a Six Sigma team for plant production improvements

FULL MOON DEVELOPMENT LLC,

2003-2006

Renovation of Residential Properties

Purchased properties and managed all aspects of renovation including

scheduling all subcontracting and doing 80% of the work myself.

. Search and purchased properties ( Assessed what needed to be done

to properties

. Scheduled any subcontract work ( Purchased all materials for

properties

. Performed all work not subcontracted

RENAISSANCE MARK, INC., BOWLING GREEN, KY 1999-2003

Customer Service Manager/Estimator

Managed daily operations of the customer service department to ensure the

timely processing and shipments of order - maintained customer contact with

key accounts to fulfill their needs for product delivery - created

estimates that were sent to sales staff or directly to customers for

approval

. Created a database for tracking on-time delivery of jobs resulting in

better focus of the production department on lead times.

. Tracked waste and spoilage of production material achieving a 10%

reduction in waste.

. Assisted accounting in tracking monthly sales dollars to better manage

sales forecasts.

. Collaborated with sales force resulting in $50,000 in new business

annually.

. Made cold calls to past and potential customers on a daily basis

resulting in a 3% increase in new customers.

. Participated in daily production meeting to help ensure on-time product

delivery.

. Performed all color approvals on new product runs to establish quality

standard.

. Assumed management of the shipping /receiving department.

. Helped turn plant from -3% in 2001 to +10% net profit in 2002 by focusing

on better quality, more efficient order entry, waste reduction and

reducing lead times.

DANNER PRESS, INC., CANTON, OH 1991-1999

Customer Service Team Leader

Responsible for organizing and managing magazines, school workbooks and

catalogs for customers throughout the design and printing process

. Processed disks and artwork supplied by customers and organized ad

placement for the prep department to produce proofs for approval.

. Created layouts for covers and inserts to catalogs and magazines for the

prep department to produce the printing plates.

. Obtained approvals of proofs from customers and coordinated all supplied

inserts for production.

. Created documentation and other materials for the production department

to process orders.

EAGLE PRINTING, BINDING & MAILING, PITTSFIELD, MA 1988-1991

Print Shop Manager

Managed an eighteen employee printing company that produced letterhead,

envelopes, business cards and large variety of booklets

. Increased sales from $500,000 to $1,000,000.

. Prepared the annual budget to corporate gaining regular approval for

recommendations.

. Organized the daily schedule for production achieving 98% on time

delivery.

. Dealt directly with customers and received an excellent rating on

customer satisfaction.

. Purchased all materials and negotiated pricing from all suppliers saving

15% annually.

. Provided main support on the floor to make sure jobs were delivered on

time.

. Helped in the design and workflow of the new facilities when the company

moved to a new and larger space.

S. ROSENTHAL COMPANY, CINCINNATI, OH 1979-1988

Customer Service, Quality Control & Inventory Control

Started out in quality control, checking all materials before printing -

promoted to inventory control, keeping track of all warehouse materials,

then promoted to customer service

. Made sure blue prints were checked, corrections were made and signed off

and plates were ready for press.

. Checked product hourly on presses and the bindery lines.

. Inspected all product samples before shipping, raising quality standards

for customers.

. Maintained inventory of roll stock in the warehouse, reducing inventory.

. Tracked usage and spoilage of paper used in production and used data to

improve make ready and running waste.

. Coordinated artwork and advertising from customers for magazines and

catalogs.

. Created layouts for covers and inserts to catalogs and magazines.

. Made sure approvals were obtained from customer prior to production.

. Distributed information to the production departments for processing of

jobs.

EDUCATION & TRAINING

. B.S., Printing Management, Indiana State University, Terre Haute, IN

. ISO Standards plus Six Sigma & 5S continuous process improvement

training.

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