Quality Assurance Engineer

Jiannshyng (Luke) Heh

**** ******** *****

Plano, TX 75025

972-***-**** (Home)

214-***-**** (Mobile)

e-mail: *******@*****.***

OBJECTIVE:

Quality Assurance Engineer / Testing Engineer

SUMMARY:

--MS of Telecommunications

--11 years testing experience with server/client environment in

Telecommunication industry;

-- Network Protocols: SS7 ISUP, SIP, TCP/IP, UDP, RTP, HTML, IMAP, ISDN,

T1/E1

-- Network protocol testing equipment: Tecktronix (INet) Spectra, Nethawk

EAST, Emprix Hammer, Catapult's C-2000

-- C, C++. HTML, XML, CCXML programming on UNIX, Windows 2000/2003 server

and Linux;

-- Highly motivated on programming trouble shooting and new projects;

SKILLS:

C, C++, XML, HTML, Sybase, Oracle, Java, MS Access, MS SQL, Excel 2007

Operation Systems: UNIX (Sun Solaris), Windows 2000/2003 server, Windows

XP; Linux

EDUCATION:

MS, Telecommunications, Southern Methodist University; 1999; Dallas,

Texas

MS, Forest Resources, Oklahoma State University; 1989; Stillwater,

Oklahoma

EXPERIENCE:

Senior Test Engineer: 2001 - Present, Convergys Corporation (formally

Intervoice, Inc)

1. Voicemail System: Install/configure/develop/test voicemail

application of 1 million subscribers with SS7 and VOIP network

protocols on company's software product using Windows 2003 and

Linux operating systems.

2. Visual voicemail: Install/configure/test visual voicemail

application on Apple iPhone 3G

3. Install/configure/test third party vendors hardware/software such

as Metaswitch (AppTrigger) C-200, Dialogic PSTN card and HMP and

Telesoft Milborne 3000 to run with company's products

4. Install/configure/test Nuance's Speech Server for Text-To-Speech

and Voice Recognition features in multi-languages for company's

Voice Response Unit product.

5. Evaluating third party vendor's testing equipment

6. Design in-depth test plan per R&D's design specification,

customer's requirement and industrial standard.

7. Documenting all test cases result following standard quality

assurance guidelines.

8. Providing technical supports.

9. Lab System Installation, network setup, administration and

maintenance.

System Test Engineer: Nov. 2000 - May 2001, Xybridge, Richardson

1. Developing, documenting, and executing test cases to verify the

fitness of all software for Voice Over IP and SoftSwitch

products.

2. Developed automated functional test cases.

3. Developed automated traffic scripts.

4. Verified feature servers, call agents and media gateway

functionality

5. Documenting all test cases following standard quality assurance

guidelines.

Quality Assurance Engineer: April 1999 - Nov. 2000 Inervoice, Inc,

Dallas

1. Developing, documenting, and executing test cases to verify the

fitness of all software.

2. Applying knowledge of C programming language and DOS, OS/2,

Windows, and UNIX to develop testing scripts, document, and

execute software systems.

3. Documenting all test cases following standard quality assurance

guidelines.

4. Providing technical supports..

REFERENCE:

Upon Request

LANGUAGES:

Chinese English

OTHERS:

US Permanent Resident

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