Customer Service Sales

Winnie Powell

Livermore, CA ***** Home 925-***-****

***********@*****.***

Through effective questioning, I gain knowledge. And with that knowledge I

can relate, educated, recommend and retain my customer which allow a

business to excel.

Areas of Expertise

Build rapport and assume the sale. Motivated and managed up to 23

employees. Ability to develop and implement new training programs and

materials

Related Skills

IBM/PC, MS Office, As400, STEP/FF, Lital, Trap, NCSI, NSIR, NCSS,

ACSR, REMEDY

Career Experience

Livermore Valley Unified School District, Livermore CA

Special Project Tester 8/2009 to Present

. Issue the CELDT test to students from Kindergarten thru 12th grade

. Responsible and accountable for delegating testing booklets

. Flexibility to substitute where needed

Comcast, Livermore, CA

Sales/ Technical Customer Service 9/2002 - 5/2009

. Provide quality product to fit the customer's needs

. Build and maintain relations with customers, fellow employee and

management

. Implement quality customer Service

. Retention specialist

. Technical Support specialist

Portraits International Northern California, Livermore, Ca

Photo Manager, 1/1999 - 9/2002

. Interview, Hire and Train new photographers

. Set up and manage shoots on location.

. Develop documentation to assist in training

. Input on performance and set goals.

. Effective communication with employees, co-workers and upper

management.

. Sales - Portraits and Certificate for appointments of Portraits

Neodata Service, Inc, Longmont, CO

Customer Service Supervisor/Training Instructor/Program Developer,

1991 - 1998

. Primary Tester / Trainer for Phase I implementation new database

system

. Monitor employees performance / attendance and write annual reviews

. Produce weekly reports that reflect production and client information

. Partner with clients and upper management to solve problems and

implement new Client driven special marketing programs.

. Coordinate and implement new marketing program. Developed overheads

and training lessons for new system

. Conducted train-the-trainer courses for new instructors.

. Developed Job Aids and partnered in the creation of Instructional

Systems Design documentation for new programs

. Trained soft skills including Listening Skills, Phone Skills,

Empowerment Strategies and Improve Difficult Call Handling

Professional Development / Training Rocky Mountain Business College,

Front Range Community College, Boulder Valley Vocation Technical Institute,

Career Development Center.

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