Customer Service Manager

Bill Smith

**** *. *********** ****** ********* *

Chicago, IL 60647

312-***-**** (Cell) / Email: **************@*****.***

Summary

I'm a senior level technology recruiter with expertise in the recruitment

of technical professionals in various industries across the US. I'm in

search of a position that will allow me to make a direct impact on an IT

team that needs a person who understands technology and can find the top

talent in the industry.

Employment

World Concert-CDI / World Bridge Partners October '06 -

Present

Chicago, IL

Sr. Technical Recruiter / Account Executive

. Specialize in the recruitment of technical professionals -

currently working with finance firms on a RPO (Recruitment Process

Outsourcing) project basis.

. Act as the lead technical recruiting consultant on RPO

projects.

. Experience sourcing entry/mid/senior level candidates - recent

college graduates up to C-Level.

. Experience working with hiring managers (from C-Level down) to

discuss highly detailed specifics of technical aspects of IT

positions.

. Information gained is used to determine the skill sets and

attributes needed to successfully target candidates and

formulate job requisitions.

. Conduct first level screens to thoroughly vet candidates for the

technical skills, personality traits and cultural characteristics

desired by hiring managers.

. Adept at deploying a variety of sourcing techniques to attract top

talent including cold calling, social networking (LinkedIn, Spoke,

Jigsaw), social media (twitter, Facebook, etc industry related

network groups and expert level job board searches.

. Constantly developing and evaluating new recruiting

techniques to source top talent in the industry.

. Negotiation liaison between candidates and client firms for new

hire compensation details.

. Other responsibilities include: leading candidates through

interview process, candidate prep, reference checks, background

checks and visa compliance.

. Recruitment expertise in contract and perm (FTE) technical

placements.

. Positions recruited include technical Architects, Engineers and

Administrators with experience in: Software Development (.Net,

Java, J2EE, J2EE, C, C Application Support, QA, Database

(Oracle, SQL Server), Systems Administration (Unix, Linux, Citrix,

Intel), Network Administrators (Cisco, Avaya), Storage-Backups

(EMC, Hitachi), Server (MS, Messaging), Virtualization (VmWare),

Desktop Support (MS)

Objective Paradigm April '05 - October

'06

Chicago, IL

Sr. Technical Recruiter / Account Manager

. Completed a rigorous training course designed to give a complete

knowledge base of the IT field in order to get up to speed on

Information Technology in a timely manner.

. Used a variety of recruiting sources including cold calling, job

boards, social media / networking sites, job fairs and networking

events to locate the best and brightest talent in the industry.

. Direct contact for hiring managers in relation to position

openings, interview scheduling, candidate discussions and salary

negotiations.

. Promoted from Recruiter to Account Manager after one year of

employment with the company.

. Mentor internal junior recruiters on technical know how and

recruiting basics.

Globalcom Incorporated July '04 - March '05

Chicago, IL

Account Executive

. Completed numerous training courses to increase telecommunication

industry product knowledge and sharpen presentation skills in both

phone and in person client sales meetings.

. Successfully sourced leads through extensive cold calling and

telemarketing.

. Presented a complete product line of telecommunication solutions to

customers based on individual needs.

. Direct point of contact on all product installs, customer service

issues and contract negotiations throughout the life of the

contract.

Computer Skills

. Applicant Tracking Systems - SalesLogix, Hiredesk, PC Recruiter,

Acceletrak

. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint

. Design and video editing software: Adobe Photoshop, Adobe Premier

Pro, Final Cut Pro

Education

Missouri State University (2004) - Springfield, MO

. Business Administration - Marketing / Advertising Focus

. MSU Advertising Club / MSU Marketing Club

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