SUDHAKAR BALAKRISHNAN

Software Engineering Manager

eMail: abh8tf@r.postjobfree.com, Mobile: 408-***-****

I’m a PMP certified engineering manager with proven success in managing engineering teams for complex distributed customer

facing applications in Financial Services, Banking & Telecommunicationo domains. 13 years of software development

experience including 3+ years of managing core services team for #1 online payment company. My combination skills of

management and technical skills is the secret receipe for my Success.

I’m aspiring to contribute as an Engineering Manager for a Technology company that’s striving to “change” the way of life,

people live and perseve today. Especially I’m interested to work on Online Payments & Financial Services domain.

Expertise Areas:

• Building successful software development teams from scratch both on US & offshore locations

• Managed geographically diverse teams for product development and professional services organization

• Project management through managing project & program roadmaps, continuous risk identification and mitigation,

issues tracking, metrics measurement and reporting,

• Human resource management through hiring, performance reviews, goal setting, team motivation, career planning

• Project execution through resource planning, estimation, resource allocation, estimation, scheduling, cross

functional team interactions, controlling dependies, tracking issues, design, development using C++/ UNIX/Oracle technologies

Professional Experience:

Manager, Software Development Sep 2005 - Present

PayPal / NESS USA San Jose, CA

Started PayPal career as Lead developer for China team responsible for setting up new team and building expertise in chennai.

Later in a year I was promoted as Development manager for global payments platform team, responsible for team expansion &

project delivery in San Jose, Singapore & Chennai. Global Platform is a horizontal team which provides the base payments

platform & services, required for entering new markets Eg: Relevant Funds In/ Funds out instruments, currencies, localized

content, compliance services.

• Drived Re-Architecture inititives for domain services that provides value add Cost/Time for Business growth.

• Contributed towards Company’s Top priority - Delivery Excellency by establishing new dev processes like continued

lead tracking process, production support process, etc… which minimized live issues rate and reduced TT fix rate.

• Stepped up in taking additional responsibility to manage new E2ECE team for a year - setting up new team in chennai,

establish onsite support model, established new customized hybrid Agile Waterfall PDLC model, etc.

• C++, CGI, XML based XPT Arch, eBay V4, SOA, Java, Clear Case, Clear Quest, GIT, LINUX, ORACLE, Ms Project

Team Lead Jul 2003 – Aug 2005

Merrill Lynch / IBM GSI New York, NY

Responsible for development & delivery of enhancement projects for suite of Records management applications. Migrated 2

applications & its data from Win NT to Win 2003 platform. Key stakeholder in Product/Vendor analysis for migrating

Recordsnet application, one of the largest RMS in the world.

• Proposed & implemented 100% Automated Monitoring System solution for Records Application which reduced the

Application downtime SLA from ~1-2 days to ~1-2 hours.

• C++, VBA, Power Builder, KSH, Sun Solaris, Mainframe OS390, COBOL, ISPF, ORACLE, Remedy

Team Lead Feb 2001 – Jun 2003

AT&T / IBM GSI Piscataway, NJ

Responsible for development & delivery of product enhancement projects for Ticketing system. Migrated application to

offshore with challenging skill, scenario & schedule. Additionally played SME role for X-Windows application.

• Innovated Feature Lead concept to empower key stakeholders to manage priority X-Vertical projects.

• Provided Training & Presentations on X-Motif & X-Windows programming to team to expand expertise in the Org.

• C++, CGI, HTML, TeleUSE, X-Motif, DSAP, ORACLE, Sun Solaris, HP Unix

1

Sudhakar Balakrishnan Engineering Manager Resume abh8tf@r.postjobfree.com

2

Sudhakar Balakrishnan Engineering Manager Resume abh8tf@r.postjobfree.com

Developer May 2000 – Jan 2001

Polaris Software Lab Chennai, TN

Responsible for leading GBS/COMT team of 2 developers and provide techincal support to design & development team. Met

delivery SLA for COMT modules with code changes - 2hours SLA, supporting 24x7.

• Proposed & Created custom scripts with VC++ to automate the bulk processing of design changes to Rational Rose

design script, auto generation of stub code .

• C++, VC++, BEA TUXEDO, ORACLE, Rational Rose, Rose Scripts, Sun Solaris, HP Unix

Developer May 1999 – May 2000

Indian Oil Corporation Ltd/ NIIT Ltd Chennai, TN

Responsible for design, development and Implementation of EIS system. Migrated the sales reporting system from MIS to

EIS.

LAN Administrator Apr 1997 – May 1999

NIIT Ltd Trichy, TN

Responsible for administration of LAN infrastructure of NIIT Network and system admistration of local hub servers. Helped

graduates in their Academic project design & implementation concerns.

Skills Summary

Technical Skills

Language: C, C++, UNIX Shell Scripts, Java

Web Applications/Tools: CGI, HTML, XML, Java Script, Ms Project

Databases: Oracle, Sybase, SQL Server

Environments: Various flavors of UNIX, Linux, Windows

Academics

Masters of Computer Application from Indira Gandhi National Open University, Delhi, India (2003)

GNIIT in Systems Management from Academic Council of NIIT, Chennai, India (2000)

Bachaelor of Science w/Computer Science from Bharathidasan University, Tiruchirappalli, India (1998)

Certificates

Operational Excellence designed for eBay from eBay Operational Excellence team (2008)

Project Management Professional from Project Management Institute, Newtown Square, PA (2007)

Sun Certified System Administrator for Solaris 9 from Sun Microsystems, Santa Clara, CA (2005)

Awards

“Best Team Award” (China Team) - First team to migrate & build expertise at PayPal Chennai Offshore site

“BMP Star Award” for Best Indvidual contribution at Work from IBM GSI

3

Sudhakar Balakrishnan Engineering Manager Resume abh8tf@r.postjobfree.com

Contact this candidate