Manager System
Resume:
RAMONA J. DILLARD
WASHINGTON D.C.20020
(C) 202-***-****-(H) 202-***-****
***********@***.***
GOALS AND OBJECTIVE:
To obtain a position as a System Administrator, Close Support
Specialist where my technical Knowledge of software application and
my eagerness to learn new task that will allow me to take on new
challenges in the information Technology Field.
CLEARANCE Top Secret Clearance with Full Polygraph
Jony Software Solutions Network Ops 9/2009- Present
. Provided after hours support for the helpdesk, Deleted print jobs
that were stuck in the print ques.
. Submit hourly checks for the Cryptographic Server.
. Made sure Cable traffic flowed correctly over the crypto servers,
Deleted cables from the servers.
. Provided overseas users with LAN. Wan email addresses, Restored lost
and corrupted data from different servers. Solaris workstations.
. Provided desktop and system administration support across five
different networks. Desktop
. Provided virus scanning and data moves across all networks.
Troubleshoot hardware including laptops and software problems and
provided resolutions to those problems. Created and remove users
accounts when needed updating lotus notes accounts and certificates
across all networks and the account clean up for user
departures.Scanning Documents when needed
. Create and delete user accounts when requested, process names and
changes and transfer user data to appropriate offices. Perform all
related system and lotus notes administration tasks.
. Responsible for maintaining the system logs and assured proper
documentation of all the events that happen throughout the agency. I
created NES, Windows NT desktop accounts.
. Altroute traffic to different destinations for different host.
Northrop and Grumman Network Monitor/Helpdesk 9/2006-20010
. Create and delete user accounts when requested, process names and
changes and transfer user data to appropriate offices. Perform all
related system and lotus notes administration tasks.
. Responsible for maintaining the system logs and assured proper
documentation of all the events that happen throughout the agency. I
created NES, Windows NT desktop accounts.
. Provided after hours support for the helpdesk, Deleted print jobs that
were stuck in the print ques.
. Submit hourly checks for the Cryptographic Server.
. Made sure Cable traffic flowed correctly over the crypto servers,
Deleted cables from the servers.
. Provided overseas users with LAN. Wan email addresses, Restored lost
and corrupted data from lotus notes servers. Experience with secure
networks, Remedy Helpdesk, ras, isp dialup, crypto hardware and some
repair ad troubleshooting, administering, testing and evaluating
software, and some General hardware /software desktop support.
. Review system anomalies and perform initial troubleshooting, for
timely problems.
. Create and delete user accounts when requested, process names and
changes and transfer user data
. to appropriate offices. Perform all related system and lotus notes
administration tasks.
. Responsible for maintaining the system logs and assured proper
documentation of all the events that happen throughout the agency. I
created NES, Windows NT desktop accounts.
. Provided after hours support for the helpdesk, Deleted print jobs that
were stuck in the print ques.
. Submit hourly checks for the Cryptographic Server.
. Made sure Cable traffic flowed correctly over the crypto servers,
Deleted cables from the servers.
. Provided overseas users with LAN. Wan email addresses, Restored lost
and corrupted data from lotus notes servers.
. Provided desktop and system administration support across five
different networks. Desktop
. Provided virus scanning and data moves across all networks.
Troubleshoot hardware including laptops and software problems and
provided resolutions to those problems. Created and remove users
accounts when needed updating lotus notes accounts and certificates
across all networks and the account clean up for user departures.
BAE Systems System Administrator 03/2005-9/2006
Create Internet accounts for off site users also Lotus Notes and MS
accounts.Perform the following: Add, delete, modify, research and run
diagnostic test on user setup.
. Kill hundred of thousand of Spam per day per domain and gateways.
. Review system anomalies and perform initial troubleshooting, for
timely problem work off.
. Move user accounts; process name changes and transfer user data to
appropriate databases and groups.
. Maintain several Electronic Message Handling systems (EMH)
. Analyze incorrectly formatted messages for processing.
. Maintain systems logs to ensure proper documentation.
. Produce detailed drawings of telecommunications equipment for SOP.
. Perform cryptographic maintenance daily.
. Provided essential material for contracting offices of the Agency.
. Oversee customers request when renovating office space
. Consist of moving to another agency building or another office though
out the agency
. Contact furniture companies for invoices and process of new
furniture.
General Dynamics Network Systems, System Administrator 1/2004-12/2005
. administered over 12,000 Agency Internet Users Network Accounts (AIM)
. Responsible for maintaining the system logs and assured proper
documentation of all the events that happen throughout the agency. I
created NES, Windows NT desktop accounts.
. Provided after hours support for the helpdesk, Deleted print jobs
that were stuck in the print ques.
. Submit hourly checks for the Cryptographic Server.
. Made sure Cable traffic flowed correctly over the crypto servers,
Deleted cables from the servers.Provided overseas users with LAN. Wan
email addresses, Restored lost and corrupted data from lotus notes
servers.
. Provided desktop and system administration support across five
different networks. Desktop
. Provided virus scanning and data moves across all networks.
Troubleshoot hardware including laptops and software problems and
provided resolutions to those problems. Created and remove users
accounts when needed updating lotus notes accounts and certificates
across all networks and the account clean up for user
departures.Scanning Documents when needed
CACI Document Scanner 6/199*-**-****
. Analyzing storage, reproduction for scanning transmission, and help
destroy old data maintained by a classified automated system;
. Assessing computer security compliance and effectiveness of a
computer based classified document work flow
.
. Manager of Windows NT users Manager Tool added and Deleted users and
groups to the appropriate domain groups in the user manager Tool.
. Reset Agency Ain User Profiles when t he user profiles have been
corrupted Accounts.
. Updated the Access Control list so the Points of Contacts can
approve funding for customers AIN Internet.
. Create new user passwords, reset, resynchronized Ain Passwords.
. Send the Ain users the Rules and Regulations for the Internet, IPB
policy, 98-96.
. Address various questions from the Ain users on a daily basis, by
telephone, email and Same Time Instant
. Messenger. Communicate with the AIN users on Database Developer and
System Integrators in regards to Future database changes.
. Network System Blackberry Administrator
. Create Agency Internet Blackberry Pilot Accounts. Duties included
creating AIN Black Berry Accounts. Adding the user to the appropriate
domain groups of Lotus Notes R5 and granting the users full access to
their blackberry palm pilots.
. Delete blackberry user's access to their blackberry pilots when users
get their Ain accounts disable.
. Update user's blackberry accounts and troubleshoot users with
blackberry problems.
. Also assign the blackberry palm pilots to the Agency Internet Network
Users.
Raytheon Tech Corporation Close Support Specialist 10/99-12/2004
. Analyze and respond to cables as required by customer standard
operating procedures.
. Take appropriate action to monitor and maintain Non Traditional
Communication System (NTSC) availability.
. Review system anomalies and perform initial troubleshooting, for
timely problems.
. Create and delete user accounts when requested, process names and
changes and transfer user data to appropriate offices. Perform all
related system and lotus notes administration tasks.
. Responsible for maintaining the system logs and assured proper
documentation of all the events that happen throughout the agency. I
created NES, Windows NT desktop accounts.
. Provided after hours support for the helpdesk, Deleted print jobs
that were stuck in the print ques.
. Submit hourly checks for the Cryptographic Server.
. Made sure Cable traffic flowed correctly over the crypto servers,
Deleted cables from the servers.Provided overseas users with LAN. Wan
email addresses, Restored lost and corrupted data from lotus notes
servers.
. Provided desktop and system administration support across five
different networks. Desktop
. Provided virus scanning and data moves across all networks.
Troubleshoot hardware including laptops and software problems and
provided resolutions to those problems. Created and remove users
accounts when needed updating lotus notes accounts and certificates
across all networks and the account clean up for user
departures.Scanning Documents when needed
CACI Document Scanner 6/199*-**-****
CACI Document Scanner 6/199*-**-****
. Analyzing storage, reproduction for scanning transmission, and help
destroy old data maintained by a classified automated system;
. Assessing computer security compliance and effectiveness of a
computer based classified document work flow system;
. Processing approximately 5000 classified folders each containing an
average of 20 documents totaling 500 pages;
. Preparing and assembling batches of classified documents for
automated scanning;
. Using Kofax Ascent Capture to Scan and Index the batch documents
. Performing Quality Control and making required adjustments, deleting
pages, reassembling documents, and adjusting scan parameters to the
required software and hardware settings
. Indexing the classified documents by assigning the correct index
values derived from analyzing document content and by applying
document classification guidelines
. Ensuring all scanned classified material is properly accounted for as
required by security control procedures for handling classified
documents.
. SOFTWARE APPLICATION
.
. MS Office Professional (95,97,98, &2000), Lotus Notes, SRS-Remedy,
Aid's Database, Sometime MS Excel, Non-Attribute Commercial Persona,
Netscape, NES IEC, SBU, MS Outlook, Star Base, Lawson, Data
processing, Cryptographic, Maintenance, Kg75, Kg194, MS Powerpoint,
NTCS Database,SRS Database, Remedy, Peregrine.Artemus.Excell,iprnet,
Siprnet, Jwicks,stoneghost, Windows XP, Acquire, Travel 2000. .
Blackberries,. Department of Defense (DOD) Common Access Card (CAC)
Scanners, Items, Portal, Microsoft Office, Lotus Notes, Windows XP,
2000,GCS/Wan, Promina Netscape,Carpark, Broadway, Gamatron, Solaris,
Little Unix, Remedy, T3331 CTOC Logs, Lads (RI), NSA-Net, Zicron,
. Newstand, NewsDealer, SPA Cisco circuits and Routers, AMHS FindNet
Academic Background
University of Northern Virginia Community College-
Certificate in Network Systems 2005
Certificate of Completion of UNIX introduction 2004
Certificate of completion of SRS Remedy Database 2003
Certificate of Completion of Staying out of Trouble on the Internet 2003
Certificate of Completion KG Cryptographic Server 2002
AWARDS: Certificate of Appreciation on September 29, 2007,2009,2010
Certificate of Recognitions on June 21,
1993,2009,2008
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