Human Resources Management

Beverly Wright

*** ******* ** ******, ******** Oaks, CA 91362

***/***-***** - ***/***-1959c

***********@*****.***

Human Resources Professional with extensive experience in employee

relations, consulting, recruiting/hiring, policy development, and

compensation and employee development. Enjoys working in a fast paced,

dynamic and changing environment; flexible using independent judgment and

discretion. Supportive in building relationships to achieve results

through conflict resolution, HR strategic and tactical planning,

investigation, employee and labor relations. Very analytical with strong

interpersonal and communication skills.

Verizon Telecommunications Thousand Oaks, CA

Sr Staff Consultant Human Resources Business Partner

November 2003 - November 2008

. Provided HR support to 2500+ employees within 5 states of the West

Region.

. Managed, implemented and delivered HR activities and initiatives in

the areas of compensation, leadership development, absence management,

mentoring, talent management, labor relations and performance

management.

. Employee relations issues investigated and resolved: on average per

year, successfully handled 6-8 high profile cases involving

harassment, insubordination, code violations, over 50+ serious cases

related to damaged company property, time reporting and corp. credit

card fraud, absence/workers' compensation, safety and

behavioral/workplace violence matters, average of 5-8 weekly routine

issues resolved involving union complaints and company policy

discrepancies.

. Liaison and problem solver for matters involving short term

disability, workers' compensation, FML, ADA, benefits & compensation.

Significantly reduced overall absence rates over a rolling 12-month

period. Analyzed absence reports and presented findings and action

plans to management team.

. Assisted with strategic & tactical planning relative to the employee

workforce, reorganization, and company transitions. Lead team in

development of a return to work process. Represented organization in

legal matters and successful in reducing threat of lawsuits against

company.

. Employed HR business experts and line managers to develop and deliver

targeted training to 50 managers.

. Implemented development program for high potential employees, created

180 and 360 degree feedback tools, identified developmental areas and

provided learning tools and leadership skills competencies to managers

and directors to aid in employee development and increase organization

bench strength.

Verizon Telecommunications Thousand Oaks, CA

Human Resources Business Partner Specialist

February 2001 - November 2003

. Provided HR support to business clients of 1500 employees in a start-

up group within Verizon.

. Successfully managed 35 employee relations cases for the West Region:

absence, performance, workers' compensation, time reporting fraud,

workplace violence and code violations.

. Delivered absence management training to key managers to ensure

consistent application within the organization. Significantly reduced

employee complaints relating to inconsistent absence management

practices.

. Assisted client group in strategic & tactical planning relative to the

workforce. Successfully implemented the workforce reductions as

required and on time given the budget.

. Responsible for supporting business clients regarding union employee

activity.

. Chaired 1st level union grievance meetings for business departments.

Collaborated successfully on all cases.

GTE Service Corporation/Verizon Thousand Oaks, CA

National Staffing Specialist

June 1997 - February 2001

. Staffed over 100 exempt and non-exempt positions (both technical and

non technical) annually; administered salary plans, force reduction

planning, partnered with departments to strategize effective staffing

and force reduction activity. Successful in meeting all staffing level

objectives.

. Trained management on staffing process, consulted and counseled on HR

policies/procedures and state laws.

. Administered salary planning; calculated incentive and non-incentive

salary offers.

. Managed force reduction activities/process and conducted functional

workforce analysis. Performed auditing function on entire staffing

process to ensure service level objectives were being met by the

Staffing team.

. Selected to participate on development team to create an automated

system-wide staffing and hiring tool. Process and tool implemented

throughout the organization. Recipient of team excellence award.

. Supervised team of 3 non-exempt HR assistants.

GTE Service Corporation Irving, TX

Staff Administrator Headquarters Staffing

March 1996 - June 1997

. Conducted corporate level staffing, interacted with senior management,

administered salary plan, implemented force reduction process,

partnered with senior executive management to strategize effective

staffing and force reduction activity.

. Sourced external candidates; negotiated external salary offers.

Supervised 1 non-exempt HR assistant.

Staff Admin Job Evaluation & Organization Design Irving, TX

March 1994 - March 1996

. Implemented and administered Telephone Operations program for salaried

exempt and non-exempt job evaluation.

. Evaluated organizational proposals for current and new groups.

Successful in meeting requests and deadlines. Recipient of financial

award for extraordinary work completed.

. Researched, analyzed, and recommended organizational structural

changes. Reduced departmental levels within the organization as

appropriate.

. Facilitated director level committee appeal meetings. Served as

functional representative to corporate office on matters involving job

evaluation and organization structure.

Staff Administrator Workforce Management Irving, TX

December 1988 - February 1994

. Developed and managed Reduction in Force (RIF) policy & procedures;

management outplacement program.

. Implemented voluntary separation program for GTE and newly acquired

Contel Corporation.

. Team participant in selecting and negotiating national contract with

external outplacement firm.

. Served as subject matter expert in all RIF matters.

. Developed, implemented and facilitated all RIF/outplacement training.

Delivered training to all directors and managers impacted with RIF.

Professional Placement Representative Thousand Oaks, CA

August 1987 - December 1988

. Managed GTE California's college relations and recruitment program.

. Recruited, interviewed, and hired to meet staffing requirements.

Created job vacancy/print advertisement.

. Maintained active company participation in career fairs and

recruitment activity. First to recruit at minority campus in

Washington, DC representing west coast organization. Successful hire

of students for summer intern program.

. Planned and organized two successful summer intern programs.

. Compiled EEO/AA statistical reports on all staffing activity.

EDUCATION - Bachelors Degree - Mount St Mary's College, Los Angeles, CA

TECHNICAL / SOFTWARE SKILLS - Proficient in Microsoft Windows/Word, Excel &

PowerPoint, Lotus Notes, PeopleSoft, SAP, CA Human Resources Law seminars.

Contact this candidate