Customer Service Manager

Samuel A. Roland Jr

**** ******* ******** ** 678-***-****

Stone Mountain, Ga 30088 abh8sp@r.postjobfree.com

OBJECTIVE

To obtain a position in the Information Technology area that will offer

growth, advancement and learning opportunity.

Hardware: Motherboard, Memory Chips, CPU's, Hard Drives, Floppy Drives,

CD-Rom's, IDE, EIDE, SCI-Disk Controllers, Sound Cards,

Video Cards, Network Cards and Modems

Software: Adobe Pagemaker 5.0/6.0/6.5/7.0, Adobe PhotoShop

6.0/7.0/CS/CS2,

Adobe InDesign 2.0.2/CS/CS2/CS3, Exchange 2000/2003 Active

Directory, Mac OS X and Server Essentials, Microsoft Office,

McAfee,

Symantec Antivirus

Operating: Windows XP/2000/98/95/NT/Workgroups and 3.1, DOS 6.0,

System Novell 3.12/4.11, Mac OS X Panther/Tiger/Leopard

Network: Windows and Mac

System

Mainframe: AS/400

Printers: Xerox, Cannon, Epson, Hewlett Packard

Certifications

CSS (Customer Service Specialist) CSSNC293

Currently pursuing A+

Work Experience

Jostens Inc, Winston-Salem, NC (Oct. 2000-May 2010)

Computer System Technician

Responsible for the maintenance, technical/non- technical issues to the end

user. Supported the end user on any software or hardware issues. Configured

Dell laptops, desktops and Mac desktops on the Office LAN/Production LAN.

Installed CAT5e network line to the to all LAN base computers, Installed

Fiber Optic cable. Administer the PBX System, Prinergy System, Font Reserve

Server, Exchange Server, Video Conference equipment and Security System.

Daily responsible include supporting end users, troubleshooting software

and hardware issues.

Belk, Inc Winston- Salem, NC (Nov. 1998-Aug. 2000)

Sales Associate

Responsible for the stocking of merchandise and the customer service

support.

United States Navy Yokosuka, Japan (Nov. 1995-Oct. 1998)

Damage Controlman

Responsible for maintaining gas masks, chemical protective suits, fighting

fire, teaching and grading exams.

Rack Room Shoes Winston-Salem, NC (June 1992-Oct. 1998)

Asst. Manager

Responsible for financial reporting, restocking of merchandise, customer

service support, supervision of employees, training of new employees and

work scheduling.

Education

ECPI College of Technology, Greensboro, NC (Aug. 1999-July 2000)

Accredited by: The Southern Association of Colleges and Schools: Commission

on Colleges. Diploma in Computer Technology

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