Customer Service Management

RAQUEL LANDICHO-HAMILTON

Tel: 478-***-****; Email: ***********@*****.***

Qualifications: Proficient in Microsoft Office; works professionally and

harmoniously with foreign consultants; well-versed in office

administration.

Professional Experiences

SECRETARY / SERVICE STAFF

December 29, 2008 to January 2010 - Borage Grill, Conyers, Georgia, USA

Job Description:

. Recorded monthly sales and expenses.

. Maintained record management system.

. Prepared checks for monthly bills and others.

. In-charge of inventory.

. Assisted in the Restaurant Management.

. Attended customer's needs

EXECUTIVE SECRETARY to the CEO / OFFICE MANAGER

March 18, 2007 to December 2008 - Accelerated Business Management (ABM) FZE

Dubai Airport Free Zone Authority (DAFZA), Dubai, United Arab Emirates

. Document management - custody of seal and attest documents;

established and maintained various filing and record management

system

. CEO's office management such as managing all incoming and

outgoing correspondences, weekly calendar.

. CEO's travel arrangements (prepared itineraries, compiled

vouchers and records).

. Arranged and handled meeting schedules of the CEO.

. CEO's contact and local contact management.

. Minutes of Meeting documentation.

. Checked work status of fifteen (15) employees.

. Staff vacation and business travel management (travel,

authorization to travel, ticket, hotel, and travel visa) and

reviewed their travel expenses reports.

. Activity Work Management (Event/venue arrangements, training

programs coordination).

. Prepared internal memorandum and meeting invitations;

. Trained entry level employees in customer service

administration, in the areas of office management, records

management.

. Managed hotel, travel agency, and courier contracts to ensure

they meet company requirements.

. Wrote articles for company administration section for monthly

newsletter.

. Drafted and placed an advertisement for newspapers about company

job vacancies.

. Designed and framed company promotional materials (newspaper

clippings, card samples)

. Procured all office supplies and equipment.

. Managed office daily expenses.

. Monitored employees' daily attendance sheet.

EXECUTIVE SECRETARY / ADMINISTRATIVE STAFF

January 08, 2004 to September 30, 2006 - Japan International Cooperation

Agency (JICA) for Institutional Development

Department, National Irrigation Administration (NIA)

May 2002 to July 2003 - JICA Study Team for the Irrigators Association

Strengthening Project in NIA, Quezon City,

Philippines

. Coordinated with the participants of the

trainings/seminars/workshops.

. Handled petty cash and its monthly liquidation report.

. Recorded project quarterly expenses report. .

. Prepared correspondences /communications of the Japanese Expert.

. Prepared PowerPoint presentations for the workshops/seminars.

. Encoded and format documentation report of the

trainings/workshops/seminars and designed its cover.

. Purchased travel tickets of the Expert and other staff for their

field works.

. Filing and record management system of incoming, outgoing

documents of the Expert and research materials.

. Arranged / handled meeting schedules of the Experts/Consultants.

. Checked daily time record of the local staff.

. Procured of all office equipments and supplies.

ADMINISTRATIVE STAFF / DOCUMENT CONTROLLER

February 2002 to May 2002- Engineering Development Corp. of the Philippines

(EDCOP) for Pacific Consultants International (PCI) and Light Rail Transit

Authority (LRTA) Line 1 Capacity Expansion Project, Pasay City, Philippines

ADMINISTRATIVE STAFF / SECRETARY

August 2000 to October 2001- JICA Study Team for Strengthening of National

Irrigation Administration's Management System, NIA, Quezon City,

Philippines

SECRETARY / ENCODER

March 2000 to August 2000 - EDCOP for Asian Development Bank (ADB) TA:

3235-PHI: Cost Recovery Mechanisms in the National Irrigation Systems, NIA,

Quezon City, Philippines

EXECUTIVE SECRETARY (Office of the Chairman)

September 1998 to February 1999 - Multinational Investment Bancorporation,

Makati City, Philippines

ADMINISTATIVE OFFICER / PUBLIC RELATIONS COORDINATOR

March 1995 to January 1998 - Syntax Inc., Vicente Madrigal Building, Ayala

Avenue, Makati City, Philippines

SECRETARY / LIASON OFFICER FOR ADVERTISING AND PROMOTIONS DEPARTMENT

October 1992 to January 1995 - Dyna-EMI Virgin Records, Pasig City,

Philippines

CLINIC MANAGER

April 1991 to January 1992 - St. Vincent X-ray Center and Laboratory,

Makati City, Philippines

TELEPHONE OPERATOR / RECEPTIONIST

December 1989 to May 1990 - RFM Dressing Plant, Pasig City, Philippines

Seminars / Workshops

March 28, 1992 Frontliners Seminar

The Secretarial Club, Cora Doloroso Career Centre, Makati

City, Philippines

Education

College Bachelor of Science in Chemistry

Adamson University, 1991

Achievements

Best in Customer Service - 2009 Second Placer

Borage Grill Essay Writing Contest conducted by

Conyers, GA, USA the Pateros Parish Catholic Church,

1982

Employee of the Month, January 2008

ABM Telecoms, Dubai UAE

President's Club Awardee, 2007

ABM Telecoms, Dubai, UAE

Third Placer

Essay Writing Contest conducted by Pateros Parish Church

Theme: "The Redeemer", 1983

Contact this candidate