Executive Assistant Management

GWENDOLYN B. SILVA *** Brixham Road, Eliot, ME ***03

Cell: 781-***-****

**********@*****.***

• Proactive self-starter with a positive attitude, strong work ethic and the ability to

anticipate President/CEO’s needs

• Capacity to cultivate and effectively manage working relationships with a wide range of

functional executives

• Excellent organizational skills, incredible attention to detail, and proven ability to handle

multiple tasks of varying priorities and function in a fast-paced environment

• Ability to learn quickly and integrate learning

• Excellent communication (verbal and written) and strong critical thinking skills with the

ability to identify and solve complex problems accurately and quickly

• Strong interpersonal skills with the ability to meet deadlines and complete time-sensitive

duties, as assigned, with the ability to work in and contribute to the team atmosphere as

well as independently

• E-mail review, including development of processes to prioritize e-mail communication,

prioritize those to which President/CEO needs to personally respond, reroute

communications to others for handling and follow-up

• Proactive communication and follow-up tendencies

• Prepare and process information of a sensitive nature while maintaining confidentiality

EXPERIENCE:

2003 to NEWMARKET INTERNATIONAL, INC., PORTSMOUTH, NH

March 2010: Executive Assistant to the Chairman/CEO

Newmarket International is the leading supplier of group, sales, catering and banquet software

solutions to global travel and entertainment organizations.

Managed the daily smooth operation of the Executive Office.

Extremely fast-paced office environment; complex, high-volume calendar management

and extensive, detailed domestic and international travel planning.

Planned and prepared necessary documentation and presentations for quarterly Board

Meetings, quarterly off-site Company meetings and off-site Executive Team meetings.

Monitored CEO’s e-mail and took appropriate action, as necessary.

Maintained confidential salary information, financials, organizational charts and audit

expense reports.

Interaction with Board members, clients, analysts and employees.

2001 to 2003: WHITEHEAD INSTITUTE/MIT CENTER FOR GENOME

RESEARCH, CAMBRIDGE, MA

Executive Assistant to the Director/CEO

Provided administrative and secretarial support to Director/CEO of largest sequencing

center in the U.S. Director is world-famous and renowned in his profession.

Complex, high-volume domestic and international travel planning and calendar

management, as Director is a highly sought-after speaker and advisor.

Job involved direct contact with health policy leaders, major pharmaceutical companies,

health care organizations, the Government, and the media.

1998 to 2001: EPSILON DATA MANAGEMENT, INC., BURLINGTON, MA

Executive Assistant to the Chairman and the President/CEO

Provided administrative and secretarial support to the Chairman and the President/CEO

of 30-year old database marketing and consulting firm with over 700 employees

nationally.

Complex calendar management, high-volume travel arrangements, extensive contact with

Board members, clients, the media and employees.

Planned and coordinated Board meetings.

Handled confidential personal matters for Chairman and CEO.

1996 to 1997: WORLD CONFERENCE HOLDINGS, WOBURN, MA

Executive Assistant to the Chairman/CEO

Supported busy Chairman/Founder of conference/exhibition business, with offices in

New York, London and Hong Kong, that produces 200+ business-to-business conferences

a year.

Provided administrative and secretarial support in extremely fast paced and demanding

environment that required supreme organizational skills and high energy level.

Supervised two part-time assistants.

Coordinated complex, high-volume national and international travel arrangements.

Handled personal confidential matters for Chairman.

1992 to 1995: SYMMETRIX, INC., LEXINGTON, MA

Executive Assistant to the Chairman/CEO

Supported busy Chairman/Founder of international management consulting firm whose

demanding schedule and demeanor required exceptional communication and

organizational skills.

Liaison between Chairman, associates and support staff.

Extensive client interaction.

Active organization and management of Chairman's contact list.

Responsible for high-volume, complex domestic and international travel arrangements.

Handled confidential personal matters for Chairman.

COMPUTER SKILLS: Microsoft Word, Microsoft Office, Outlook, Excel, Powerpoint, Visio,

SalesForce, Harvard Graphics, ACT!, Claris Filemaker Pro, Lotus

Notes, Quicken Expensable, Internet Research.

EDUCATION: Salisbury Business College, Salisbury, NC

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