Human Resources Sales

Amy J. Rong

Address: *** ******* ***, *******, ******** 48912 Phone: 001 517-899-

**** *-****: ********@***.***

OBJECTIVE

Seeking a Human Resources position with a corporation to leverage my

overall competencies and diverse background

EDUCATION

Michigan State University, East Lansing, MI

12/2010

. Master of Human Resources and Labor Relations; Accelerated study; GPA:

3.75/4.0

Dalian University of Foreign Languages, Dalian, China

07/2009

. Bachelor of Business English

. Recipient of Academic Excellence Scholarship for entire undergraduate

years

. Third Prize in National English Contest for College English Majors

PROFESSIONAL EXPERIENCE

HR intern, BestBuy, Shanghai, China

06/2010 - 07/2010

. Organized 9 training sessions, each for 20-30 store managers and senior

sales employees. Selected training vendors, facilitated training

conduction and provided program effectiveness assessment to improve sales

staff's performance/skills, which led to successful launch of new

products

. Identified potential problems of traditional training materials format;

advised management to develop new training materials based on revised

version, enhancing the usability and effectiveness of the training

sessions

. Supported a Digital Camera Fun-study course for BestBuy's external

customers. Developed a training plan, created course PPTs, arranged

training sites and equipments, collected and analyzed attendants'

feedback. Contributed to increasing customers' knowledge base and

interest in Digital Cameras, which led to a 5% raise in the monthly sales

. Created new hire orientation package; delivered orientation for new hires

and addressed various questions regarding labor contracts and other

company policies; gained knowledge of regional and corporation employment

rules

Human Resources Management Trainee, Aflac (Fortune 500), East Lansing, MI,

USA 02/2010 - 05/2010

. Filtered 150 resumes/week; assisted a Hiring Specialist in conducting

first- and second-round interviews, leading to an increase of

approximately 20 new hires and 99% of them were acknowledged by line

managers as qualified talents

. Revised job descriptions for sales associate and marketing personnel

positions to reduce role duplication

. Entrusted to perform cross-functional responsibility to deal with complex

insurance claims issues

Diversity Specialist Assistant, Sparrow Health System (No 1 in mid-

Michigan), Lansing, MI, USA 12/2009 - 02/2010

. Initiated and implemented Diversity Mentoring program; counseled

leadership on diversity management issues

. Designed, updated and managed the content of the diversity webpage on

Sparrow intranet

. Revised EEO training material (Sexual Harassment, Affirmative Action, and

Personal Privacy) through researching legislations and benchmarking the

best practice, promoting associates' cohesiveness

Mock interviewer, Career Services, MSU, East Lansing, MI, USA

09/2009- 11/ 2009

. Mock interviewed 30 undergraduates of MSU while providing helpful

feedback based on the STAR method

. Revamped 30 resumes and provided suggestions to improve the content and

layout; counseled students to handle job-hunting pressure and offered

advice on their career development

Associate HR Manager Assistant, China Southern Airlines (largest in China),

Shenyang, China 03/2009 - 07/2009

. Analyzed year-end bonus strategy for maintenance personnel by

benchmarking and internal surveys, leading to a competitive compensation

package and reducing labor cost by 3%

. Designed a training program to reduce the employee turnover rate by over

10%

. Analyzed 5 variables that impact employee performance and made

suggestions based on highly correlated variables to boost employee

motivation and morale, which later got incorporated in personnel strategy

. Conducted and analyzed employee expectation by collecting feedback from 3

focus groups and approximately 100 employee interviews; made

recommendations on improving recruiting strategies and career management

RELATED EXPERIENCE

Co-Founder & Organizer, Talent Solution Consulting Club, East Lansing, MI,

USA 09/2009-present

Campaign Team Member, Office of Mayor Virg Bernero, Lansing, MI, USA

09/2009 - 11/2009

Beer Salesperson, Dalian Beer Festival, Dalian, China

06/2007-07/20007

SKILL

. Languages: Mandarin Chinese (fluent), English (fluent), French reading

(entry level)

. Skillful in analytics tools such as Minitab and Tableau; Highly

proficient with Microsoft Office Programs

Contact this candidate