Sales Customer Service

Elaine Steed

**** ******** ***** ****. 513-***-****

home

Hamilton, Ohio 45013

513-***-**** cell

***********@*****.**.***

Professional Objective

My objective is to become an integral part of a corporation and utilize

leadership, organization, sales, management & teaching skills for the

benefit of said company. I am a self-motivated and innovative individual

that continually seeks to challenge others and myself towards creativity in

the development and initiation of opportunities. I maintain composure in

stressful situations thus enabling me to redirect potential problems into

result- oriented solutions. My ability to devise and implement time

management skills to complete job assignments as well as maintain daily

operational functions is exemplary.

Work History

2005 - 2010 * St. Joseph Consolidated School / Teacher 7th & 8th grade

English Grammar & Writing Skills, US History, Geography, Economics &

Religion.

. Terra Nova (State mandated test scores) went up every year, in every

subject

. CSI score (IQ testing) improved dramatically * Focus on logic &

thinking skills

. Prepared students to be successful in high-school and taught life

skills

. Designed a program to teach basic Economics and the Business Cycle

1997 - 2004 * The National Underwriter Company, Erlanger, KY

Publishing firm for the financial industry, Exhibits & Conferences Manager

Seven years experience in event planning, management, sales and marketing.

Revenue growth from $200,000 to $800,000; profit margin $50,000 to

$400,000; $500,000 budget cut in half in 3 years. Department head

management responsibility for two annual conference and expositions:

budget, logistics, contract negotiation, sales, customer service, vendor

contract, site selection, budget, food & beverage, attendee marketing,

copywriter, member of the design team, exhibit and sponsorship sales.

Database development, shipping, accounting, financial analysis, logistic &

budget management, marketing coordination to exhibit at 45 annual industry

trade shows. Magazine distribution at 60 annual association meetings.

1993 - 1997 * Stevens International, Inc., Hamilton, OH

Manufacturing plant, printing press, Sales & Marketing Administration /

Accounting

Prepare proposals, identify specifications, research OEM price and

coordinate final contracts as deemed necessary based upon sales

expectations and cost accounting mandates. Initiate order acceptance and

coordinate internal communication within the sales, engineering,

manufacturing and shipping departments.

1989 - 1993 * 3M Company Sales Branch located in High Point, NC

Sales Department Office Manager * Protective Chemicals & Coated Abrasives

Division

Logistic management, sales support for the Protective Chemical & Abrasive

Systems Division, financial analysis, report structure redesign, database

development and division marketing. Team member in the development,

business strategy and coordination of sales and training seminars.

Nominated for 3M Individual Quality Achievement Award and winner of the

Pyramid of Excellence Award - 3M Corporate Recognition.

Elaine Steed

Resume, page 2

1973 - 1979 Various Financial Institutions while attending school

part/full time

Assistant Branch Manager (banking) Installment Loan

Officer, Shipping & Receiving, Customer Service, Sales &

Marketing, Accounting, Management Information Systems,

Purchasing

Professional Skills and Abilities

. Experienced in successful training, coaching and mentoring techniques.

. Conscientious, ethical leader who maintains high quality standards.

. Exceptional organizational skills with attention to detail and accuracy.

. Excellent time management skills with the ability to manage multiple

priorities and projects.

. Effectively deals with staff at all levels while creating a stable,

harmonious work environment.

Educational Professional Development

. Miami University - Masters Elementary Education, Aug. 2006

. Miami University - Bachelor Degree, Aug. 1979 Major/Education and Minor/

Business

. 3M Management Training: project management, multi-cultural workplace,

negotiations, management, finance, supervision, marketing and design,

accounting

Performance Appraisal Quotes per Peggy Walker, Vance Publishing, President

Elaine is one of my key "go to" people. I am confident that whatever I

throw her way will be done professionally, within budget, on time and with

style! She is brilliantly organized and efficient. She accomplishes more

in less time than anyone I know. Elaine regularly thinks and acts beyond

the scope of her job description. She is most comfortable when she is

implementing a plan - breaking projects into their components and

developing schedules to accomplish things in the proper order. By being

quite excellent, she has earned my respect, trust and desire to have her

continually challenged and part of my team.

References

. Peggy Walker, President, Vance Publishing Firm

. Donald W. Dearmore, Controller, Stevens International

. John M. Kriceri, Sales Manager, 3M Company

. Bill Hicks, Principal, St. Joseph Consolidated School

. Angela Leonhardt, Teacher, St. Joseph Consolidated School

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