Customer Service Manager

AMBER N. DOUGLASS

**** **** **., *******, ** **068

Cellular 618-***-****, *************@*****.***

EDUCATION

Southern Illinois University, Edwardsville, IL B.S. Historical Studies, 2005

Southern Illinois University, Edwardsville, IL M.A. Historical Studies (21 hrs)

EXPERIENCE

Village Green/Lipton Group, St. Louis, MO

Assistant Manager and Certified Leasing Specialist 2008 2010

• Assisted in ensuring management goals were being met, as well as leasing performance goals

• Effectively performed corporate outreach/marketing and set appointments with outside companies

• Submitted Financial and Weekly Business reports to management and owner

• Successfully maintained zero delinquency through rent collection

• Coded invoices for entry into accounting system for payment;

• Maintained company standard of 100% occupancy for two consecutive years;

• Aggressively set up prospect tours and implemented resident retention program

Cache, Incorporated, St Louis, MO 2008

Assistant Manager

• Directed retail location in store clientele development programs

• Managed customer service mailing list and personal shopping program for active/new customers

• Accountable for tracking sales volume, staff, and customer service support functions

• Tracked sales trends and advised buyers on key selling items.

HRI Properties, St. Louis, MO 2007

2008

Leasing Consultant

• Qualified prospects, residential and corporate; evaluated and processed applications (credit/criminal background,

employment, and rental history)

Created and maintained a retention program

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Responsible for implementing outside marketing plan to area businesses

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Balke Brown, St. Louis, MO 2007

Leasing Consultant

• Qualified prospects (Tours; both prospective and corporate)

• Processed applications (credit/criminal background, employment, and rental history)

• Set up direct mail advertising as a result of competitive analysis findings

Marketing (phone and outside marketing)

•

Southern Illinois University, Edwardsville, IL 2006

2007

Graduate Assistant

• Proctored and assisted in grading examinations

• Provided tutoring services to students in need of additional assistance in their content areas

• Suggested teaching methods and activities for development of college level writing

References available upon request

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