Manager Customer Service

DANIEL ADAMS CLAUSON

Home Address: *** ********* ****, *********, *********** 06824, ******@******.***, 203-***-****

Education

Lehigh University, Bethlehem, PA

Bachelor of Science in Biology, December 2009

Related Experience

CMV Services Hartford, CT

Associate Manager of Sales 2004 2010

• Responsible for inventory control, product disbursement, display and marketing between separate locations

• Credit and cash balancing and reconciliation of funds and inventory

• Consumer Sales, Business Sales, resolution of consumer complaints, streamlined knowledge of product lines

R.C. Bigelow Fairfield, CT

Assistant Microbiologist Internship Summer 2010

• Assist Research and Development department in creation of new flavor product lines

• Assist Analytical Lab and Microbiologist in analysis of various data samples and quality control measures

including pH, moisture content, IMA, tap/free float, sieve…

• Assist marketing & P .R. department in verifying antioxidant, nutritional and health claims

Society of Integrative Urology Westchester, NY

Research Analyst Externship January –May 2010

• Conduct online research on the latest developments in integrative urology and broader integrative

medicine

• Outreach to practicing urologists to join the Society and to existing members with updates

• Coordination with the selected SUI members on authoring

New York State Department of Environmental Conservation Long Island City, NY

Ecosystem/Biodiversity Analyst Internship Summer 2009

• Ecosystem Management of Southeastern NYS

• Research and database acquisition, implementation and conversion to GIS Conservation Focus Mapping

• Invasive and Endangered Species Monitoring

Skills

Computer: HTML, ArcGIS, MS Office, Adobe Acrobat, Java, Mac/PC operating systems…

Scientific: Agarose & SDS PAGE, spectroscopy, PCR, ELISA, protein purification, chromatography…

Leadership Experience

Lehigh University Bethlehem, PA

Building Supervisor – Wilbur Powerhouse 2008

2010

• Direct and manage staff, building activities and events

• Supervise studio, research and development lab and common areas

• Control building security

Fairfield Beach Club Fairfield,

CT

Club Manager 2002

2006

• Supervised major club events as well as daily activities

• Managed 15 beach boys and front desk staff of 6

• Resolved club member’s complaints

• Created weekly schedules

Additional Experience

Tiffany & Co.

Westport, CT

Operations Manager Assistant 2005 2006

• Responsible for stock and merchandise handling, packaging, sorting and returns

• Polishing and cleaning of merchandise as well as customer service items

Activities: Collegiate Division I Varsity Baseball, C.O.A.C.H. program, Boy Scouts (Eagle Scout)

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