Customer Service Sales
Resume:
Ashlee Ivie' Gibson
Charleston, South Carolina
**************@*****.***
Objective
To obtain a position and provide exceptional service by using my
excellent interpersonal and intellectual skills, ensure reports and
documents are accurate, show excellent leadership abilities to team
members and other associates, and also use my accounting, management
and marketing skills to make the company flourish.
Summary of Qualifications
* Developed and Implemented Marketing Plan for a notable
hospital's restaurant and increased their sales by 25%.
* Sales Experience. Worked in retail as a sales agent and in a
call center as a customer service representative. Was ranked
in the top 5% of all sales agents.
* Computer Experience. Experience in Microsoft Office, Excel,
Publisher and Windows XP and 2000 and up, and SPSS. Have
presented many PowerPoint presentations and presented them to
top executives at 3 Fortune 500 companies.
* Intellectual and Interpersonal skills. Love working with people,
have great organizational skills, and love working in a group
setting.
Education
Current graduate student at Georgia State University
Graduate with a B.B.A in Marketing, June 2008, Georgia State
University, AACSB accredited School of Business Atlanta, GA.
Work Experience
May 2007- Nov 2010 Accounts Receivable Clerk, Blue Pay, Atlanta,
GA
* Handled customer calls, faxes and e-mails
* Received and verified invoices and requisitions for goods and services
* Prepared, verified, and processes invoices and coding payment
documents
* Prepared invoices for data entry
* Processed incoming orders in an expedient manner
* Processed change orders and confirm with customer
* Maintained, edited, and updated customer information on a daily
basis
* Followed up on customer leads and updated Customer Representative
Manager
* Expedited orders following processes required by location
* Provided monthly summary to Unit Managers with updated information on
cliental
* Maintain Trade Compliance Regulations
* Supported Sales Team when assistance is needed
April 2010- August 2010 Office Worker, Census Bureau, Atlanta, GA
* Counted data correctly and submitting paperwork to national office
* Communicated with the public about the importance of the Census and
the positive effects it has on their community
* Compiled worksheets on Microsoft Excel to see trends from data
* Filed proper paperwork
* Scheduled meetings for office management
May 2006- May 2007
Quality Specialist, Sprint, Atlanta, GA
* Always met and exceeded quotas set my Regional and District Managers
* Ranked as the #1 Quality Assurance Representative in district
* Followed up on customer complaints about products
* Investigated and resolved customer's challenges and questions about
Sprint products and services
* provided clear communication through email and phone conversation by
using proper spelling and grammar to proactively resolve customer
issues
* Always provided courteous and quality customer service to customer in
timely fashion
* Provided routine clerical support work in office support areas such as
human resources, budget, computer support, and purchasing
Nov 2005- May 2006 Assistant Store Manager, Gymboree, Atlanta, GA
* Assisted customers throughout their purchase decision process
* Maintained a proper and timely account of all cash flow
* Resolved customer concerns or complaints in a positive manner
* Established store and individual sales goals and monitored achievement
of goals
* Interacted with customers and mall management to maintain a positive
image of the company
* Maintained operational and loss prevention self audits on a monthly
basis
* Maintained inventory and delivery of supplies
* In charge of stocking new lines
* Computed ratios for the daily quotas the store was expected to meet
April 2004-Aug. 2005 Customer Service Representative,
Intercontinental Hotels Groups,
Charleston, SC
* Assisted customers by selecting the proper hotel that fit their needs
* Met and exceeded quotas that were expected
* Answered and resolved all customer's request and complaints
Contact this candidate