Customer Service Sales

Profile

Results-driven Operations Manager offering extensive experience in

logistics, receiving, shipping, warehousing and inventory control.

Concentration on optimizing processes and procedures to facilitate

performance and goals.Team player, building trust and integrity through

persistence, follow-up and example.

Skills Summary

Verbal and written communication Cost Containment

Logistics / Distribution Staff Development

Management Processes and Procedures

Traffic Routing / Scheduling Development

Inventory Control Customer Service

Vendor Relations Great Plains (Dynamics)

Excel, Word, PowerPoint, Outlook Proprietary inventory

databases

Professional Experience

Markraft Cabinets, Inc. - Wilmington, NC August 2005 - December

2009

August 2005 - relocation and promotion to newly created job as Director of

Operations

Position: Director of Operations

Responsibilities: (see page 3 for Job Description)

Achievements:

- Directed layout of 65,000 sq. ft. warehouse facility,

optimizing storage and workflow.

- Supervision of warehouse, distribution, service and

installation personnel and procedures.

- Managed 98% performance accuracy during peak year

distribution of 250,000+ pieces of inventory with 6,000+

stops

- Development and implementation Excel spreadsheets:

Companywide "Delivery Schedule", "In-bound and Out-bound"

shipment tracking and associated labor costs

- Expanded "Installation Schedule" companywide to include sub-

contractor pay processing

- Coordination with Sales department on procedures and training

of in-house and 3rd party software

- Interaction with Purchasing and Accounting departments

- Developed and maintained procedures for "out-of-state"

operations with a sub-contracted distribution company

Skills / Training:

- Excel, Word, PowerPoint, Outlook, Great Plains (Dynamics),

proprietary inventory databases.

Markraft Cabinets, Inc. - Murrells Inlet, SC January 2004 - July 2005

Position: Field Representative

Responsibilities:

- Coordinating delivery and installation of orders with

customers, by utilizing company logistics department and in-

house and subcontract installers.

- Quality control and job completion

Achievements:

- Created "Installation Schedule" in Excel to replace

written calendar book

- Developed procedures on preparation and use of "Installation

Job Folder"

- Maintained standards for job completion and customer

satisfaction by developing and implementing follow up and

accountability procedures.

- Team development and performance

Professional Experience

ARRC, Inc., Stow, Ohio

Warehouse / Distribution

Managed warehousing and distribution of inbound and outbound merchandise

from 200 vendors to store and customers.

Directed design and layout of 120K square foot warehouse, providing

efficient movement from receiving, storage and delivery by implementing

Pallet and Cantilever Racking System.

Increased efficient use of truck capacity be developing a routing process

using Microsoft mapping software

Staff Development / Training

Trained personnel in inventory management, warehouse operations, logistics,

routing and delivery policies and procedures, minimizing delivery problems,

reducing errors, and ensuring safety / security.

Developed policies, procedures and reporting for improving operations

Inventory

Controlled warehouse inventory, creating and implementing processes and

reports, including:

- Receiving & Order Picking Processes - Stock

Repairs

- Customer & Vendor Returns - Scheduling

Computer / Problem Solving

Instituted computerized warehousing, increasing accuracy, efficiency, and

accountability.

Directed installation, training, maintenance, and upgrading of software and

hardware in store and warehouse for sales, inventory management, and

distribution

Education

THE UNIVERSITY AKRON, Akron, Ohio

Major: Business Management

Markraft Cabinets, Inc. - Wilmington, NC August 2005 - December

2009

Job Description

DIRECTOR OF OPERATIONS

The primary function of the Director of Operations is to develop and

oversee the day-to-day operational objectives of the Company, implement

strategies, set expectations and evaluate performance relative to those

objectives.

Reports to: Chief Operating Officer

Duties and Responsibilities shall include:

. Set the tone for the day-to-day culture of the Company's operations

work force (warehouse, installation and field reps) in a manner

consistent with the Company's core values

. Coordinating with the President, C.O.O., C.F.O and Director of Sales

recommendations relative to operating strategies and budgets

. Overall execution of the operations functions within the policies,

procedures and core values established by the Company

. Set and monitor expectations and accountability within the operations

functions of the Company

. Routinely review performance reports for progress towards the personal

and functional responsibilities of the operations work force, as well

as, the goals of the Company

. Overall Recruiting, hiring, developing and firing of Operations

personnel

. Ensuring that operational positions are filled with the right persons

in the right roles

. Distribution facility and equipment maintenance and upkeep

. Participation in management team

. Development of operational processes particularly with regard to the

scheduling, delivery, installation and monitoring of job performance

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