Manager Engineer

ROBERT C. ROBINSON

**** ******** ******

Baltimore, MD 21239

410-***-**** (Home)

410-***-**** (Cell)

*******@***.***

SUMMARY OF QUALIFICATIONS:

> 12+ experience in IT field including networking, network security,

end user training, installation and repair.

> Experience in the administration and operations management of

computer labs and learning centers.

> Outstanding communications skills with management/supervisory

experience.

> Ability to troubleshoot computer issues, identify problems, and

provide swift resolution.

TECHNICAL SKILLS:

Windows Applications: 2000, Server 2003, XP

Programming: Visual Basic

Network Administration/Security McAfee, Norton Virus, Zone,

TCP/IP

Hardware/Software: PC set-up/ upgrades and maintenance,

troubleshooting, repairing,

back-up, LAN cards, cable modems and

digital subscriber lines, LAN and Citrix,

MS Office, Excel, SMS, Meditech, and

Centricity

Support: End-user training and equipment

procurement

EDUCATION & TRAINING:

University of Baltimore, Baltimore, MD

B.A., Interdisciplinary Studies, concentrations in Computer

Information Systems and Computer Technology

Old Dominion University, Norfolk, VA Towson University,

Towson, MD

A+ Certification ICTS of Baltimore MCSE Program

University of Maryland, Baltimore County, MD

Network+ Program

RELEVANT COURSE WORK:

End-User Support Introduction to Micro Computers

Organizational Behavior Management Information Systems

Information Technology Microcomputer Maintenance &

Troubleshooting

Computer Programming Groups and Management

INFORMATION TECHNOLOGY EXPERIENCE:

Systems Administrator/Site Manager, Aberdeen Army Education Center,

Aberdeen, MD, 1998-2007:

. Charged with complete network set up for a new educational center

including 30 networked computers.

. Sole responsibility to set up/network four classrooms for

instructors, a library, testing room and computers for counselors

and administrators.

. Trained and provided support to all end users.

. Transferred to Edgewood in June 1999 to set up additional 40

computers and simultaneously oversee both locations as Site

Manager.

. Provided administrative support and supervised fifteen employees at

both locations including completing performance evaluations.

. Installed, operated, maintained and supported Windows XP, 2000, and

MS Office 2003.

. Managed and administered security and license compliance.

. Responsible for troubleshooting, debugging and repairing

problematic hardware and software.

. Selected and purchased hardware, software, and peripherals and

prepared classroom videoconferences.

. Managed employee scheduling, payroll, and budgeting.

ROBERT C. ROBINSON

Page Two

Field Technician, Robert Computers & Technicians, Silver Spring, MD,

1998

. Performed software/hardware upgrades and installed modems, video

cards, Windows NT servers, and WIN 95 for NationsBank in Baltimore

and Annapolis for a new computer start up business.

. Traveled on-site for troubleshooting, repairs, and end user

training.

System Engineer, TouchNet Information Systems, Kansas City, MO, 1998-

2000:

. Repaired kiosks at the University of Maryland, Towson University,

and truck stops.

. Provided expert problem identification and resolution for HP laser

printers, scanners, network adapter cards, sound cards, video

cards, and fax/data modem cards.

. Configured routing tables, DNS, and TCP/IP addresses.

Intern, Old Dominion (ICTS), Baltimore, MD, 1997-1999:

. Installed software, memory, CPU upgrades, CD-ROMS, monitors,

printers, speakers and hardware components.

. Performed configuration, networking, and implementation training.

Computer Repair Technician, Trans Star, Woodlawn, MD, 1995-1997:

. Installed cable lines for an independent contractor.

. Disassembled, transferred, and reassembled computers including

troubleshooting and repair.

ADDITIONAL WORK EXPERIENCE:

Respiratory Therapy, 2000-Present:

Maryland General Hospital, Respiratory Care Practitioner

Universal Respiratory Care, Clinical Care Manager

Greater Baltimore Medical Center, Area Manager

MILITARY EXPERIENCE:

United States Navy (Honorable Discharge)

Hospital Corpsman

MEMBERSHIP ORGANIZATIONS:

Free and Accepted Masons of Maryland

Computing Technology Industry Association

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate