Human Resources Manager

HELEN MOORE

**** ******** ****

********@********.**.***

Monroe, NC 28112 704-***-**** / 704-***-****

CAREER SUMMARY

Human Resources Manager with 20+ years experience working in corporate level positions in healthcare and

banking. 5 years management level employee relations leadership utilizing strengths in education and conflict

resolution to improve the employee experience.

Dispute Resolution EEO & AAP HIPAA Compliance

Trainer of HR topics Events Coordinator Employee Survey

FMLA & Return to Work

Team Building Performance Management

PROFESSIONAL EXPERIENCE

CAROLINAS HEALTHCARE SYSTEM (CHS), Charlotte, NC 08/1991 - 10/2010

Manager, Workforce Relations (2005 - 2010) Senior Employee Relations Specialist (1997 - 2005)

Human Resources Generalist (1996 - 1997) Employee Relations Specialist (1991 - 1996)

Developed and maintained Corporate Employee / Workforce Relations programming for growing healthcare

organization. Employee population increased from 6,000 to 28,000 during 19 year tenure. Supported multiple hospital,

physician practices and corporate departments. Mentored and trained HR staff of over 25 HR generalists and

Employee Relations Specialists.

•Consulted with employees and managers, providing guidance and coaching to improve employee performance

and adherence to HR policy.

•Developed and managed internal dispute resolution process that increased employee satisfaction and

promoted prompt resolution of concerns. Trained dispute resolution team and conducted hearing with

peer/manager panel to address employee concerns. Conducted 35+ hearings per year. Less than 1%

required external intervention.

•Managed HR employment compliance function working with outside agencies such as EEOC and DOL.

Developed 30+ position statements each year. Coordinated investigations and mediation with outside

counsel. Represented CHS for successful site visits and agency audits. Assisted with preparation of

Affirmative Action Plans. Managed ESC unemployment claims and mediated hearings. Managed HR

Corporate Compliance calls including investigation and resolution.

•Trained employees and managers on the Employee Satisfaction/Engagement Survey process. Coached

business unit leaders on action planning to improve performance.

•Assisted with development of HR and business policies. Researched and proposed policy on internet/social

media usage. Collaborated with Corporate Safety on policy and procedure for severe weather/emergency

event staffing. Assisted with creation and maintenance of corporate on-line publications including HR

Policy/Procedure Manual, Employee Handbook and Supervisor's Guide to EEO.

•Introduced several new performance management systems. Educated leaders on appraisal tools, completion

requirements and performance improvement options. Prepared data for annual Board Report.

•Created and coordinated an annual service recognition program including gifts and celebration events for

20,000+ employees via OC Tanner.

•Managed reduction in force and employee separation programs including internal job placement program.

Assisted 100+ employees in career transition.

•Coordinated process for the HR component of Joint Commission (JCAHO) agency site visits for compliance.

Helen Moore page two - 704-***-**** / 704-***-****

FIRST UNION NATIONAL BANK, (WELLS FARGO) Charlotte, NC 10/1980 - 8/1991

Employee Relations Specialist (1988 - 1991)

Personnel Recruiter (1981- 1982)

Human Resources Generalist (1982 - 1988)

HR Receptionist (1980 - 1981)

•HR Consultant and Trainer for client group on topics ranging from policy development to labor laws such as

hiring practices and employee/supervisor handbook development.

•Served as Advisor to employees and managers in proactive employee relations and compliance with federal

and state laws. Investigated and prepared responses to EEOC charges.

•Prepared, advised and managed unemployment claims processing including attending unemployment

hearings as defender.

•Successfully staffed corporate and regional offices with bank branch managers, sales and Trust division

talent. Conducted employee orientations. Conducted benefits open enrollment processes for corporate

staff of 5000+.

•Assisted with opening and set up of 40+ home equity branch offices across the United States.

CHARLOTTE MECKLENBURG SCHOOLS, Charlotte, NC 09/1979 - 07/1980

Spanish I, II and III classes for students from average ages 12 to 14.

•Served as Tutor after school for students who needed to master language skills at that time and who

achieved an average of one grade better after tutoring.

•Graded tests and entered into database to report student’s grades.

EDUCATION

BA Spanish and Education, University of North Carolina at Charlotte, June 1980

PROFESSIONAL DEVELOPMENT AND TRAINING

Participant and instructor in CHS Leadership Development Institute

Developer and Trainer for Human Resources topics including Diversity in the Workplace,

EEO 101, Sexual Harassment Prevention

New Employee Orientation Benefits Presenter

Gateway Academy for Leadership Excellence graduate

MEMBERSHIPS

District III Director and Secretary for the North Carolina Hospital Human Resources Association

Charlotte Area Professional Association and Charlotte Diversity Council

Society for Human Resources Management

TECHNICAL SKILLS

Proficient in Microsoft Office: Word, Power Point, Excel

Read and speak Spanish at moderate level

VOLUNTEER WORK

High School Teacher, local church, Monroe, NC

Personnel Chair, local church, Monroe, NC

Junior Achievement for Charlotte Mecklenburg Schools

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