Manager Customer Service

D ebbie Gallegos

**** *** ******** **. *******, KY 42003

270-***-**** • ***********@*****.***

Operations Management • Policies & Procedures • G uest Relations

Staff T r aining, Mentoring, & Coaching • Cost Containment/Control

S UM MARY

A d ynamic, results-oriented former 20-year Walt Disney World seasoned professional with

successful, progressive experience in all phases of guest service, t raining, and food &

beverage operations. Consistently earned top ranks in performance in every position by

b ringing revenue, profits, and market-share to new heights. Ext remely focused and

resourceful in demanding, fast paced, high-stress situations requiring attention to detail,

sensitivity to others, and the tenacity to deliver.

Recognized for exceptional leadership skills, problem-solving, and impeccable work

ethic; ability to motivate and coach others at all levels to the highest performance

s tandards, is “surpassed by none.”

Remarkable t rack record in delivering quality dining service, with special skills that

demonstrate self-motivation, creativity, and initiative to provide exceptional

leadership to achieving desired goals.

Meticulously organized, with proven talent to promote excellent quality, guest

relations, cleanliness and safety, and obtaining maximum results from limited

resources and manpower. Maintained food safety and sanitation standards through

continuous monitoring and coaching of staff.

P ROFESSIONAL EXPER IENCE

R estaurant Group Services, North Little Rock, Arkansas, Jan, 2008 – Dec, 2009

Restaurant General Manager

D irectly responsible for management of all restaurant operations, monitoring food

quality and staffing requirements to ensure an exceptional dining experience for

every guest. Proven ability to increase profitabili ty through effectively managing

controllable costs within the restaurant. Adept at resolving customer service issues

p rofessionally and effectively.

P rovided leadership development as well as staff t raining.

M aintained food cost through hands on management and inventory

control.Championed creative marketing ini tiatives; to include, hosting special

events, expanding community relations to increase overall guest counts.

Walt Disney World, Lake Buena Vista, Florida, 1986 - 2005

Restaurant Manager & Area Manager of Training

"Lifetime Achievement Award" w inning restaurant manager and t rainer w ith a

p henomenal management style and solid teamwork capabilities. B y embracing the

“Continuous Improvement Process” ensured exemplary staff product knowledge, which in

t urn creates an unforgettable guest experience.

Spent 20 years at Walt Disney World in some of the highest volume locations on the

p roperty.

Served as Food and Beverage Area Manager of Training for the All-Star Resort, a

complex of three hotels. Responsible for t raining and development of approximately

200 employees, including leadership t raining.

P rovided exemplary service while mentoring staff members; establishing positive,

p roactive examples for employees to follow in guest service activities, and was

recognized with one of Walt Disney World’s most prestigious honors, "The Partners

i n Excellence Award .”

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