Customer Service Sales

CHRISTOPHER DODD

**** ******* **. ***. *

Orlando, Fl 32808

Tel: 407-***-****

*******@***.***

OBJECTIVE

To obtain a rewarding position where my advanced skills in MS Word and

Excel will be an added compliment to a company's continued growth and

durability.

SUMMARY OF SKILLS

Intermediate to advanced skills in Microsoft Word and Excel, basic

knowledge of Access database, customer service skills, type 50 wpm.

RECENT EXPERIENCE

10/07 - 2/09 Healthfirst

New York, NY

Quality Improvement Coordinator

* Managed the sorting of medical record request lists or fax lists by

borough and provider address.

* Designed and created Excel spreadsheets to monitor and maintain

appointment calendars.

* Designed implemented and updated excel macros.

* Updated appointment calendar and ensured sufficient staffing for

scheduled daily activities.

* Updated excel spreadsheet daily to reflect productivity of permanent and

temporary staff.

05/06 - 1/07 Time Warner cable

Queens, NY

Customer Service Representative

* Assisted customers in trouble shooting of cable, Internet and digital

telephone problems.

* Instituted sales initiatives to new and present customers about different

cable packages.

* Assisted in billing inquiries.

* Updated customer information via company database.

* Scheduled and documented customer appointments and complaints.

2001 - 2006 Independent Contractor

Queens, NY

Computer Consultant/Technician

* Gave personal tutoring in the creation of Microsoft Word mail-merge

documents, Excel spreadsheets and macros, also the creation of Access

databases.

* Instructed clients how to manage, manipulate, and cross platform various

software applications

* Helped to install software applications, internal and external hardware

peripherals.

* Trouble-shooting and maintenance of computer software & hardware

* Gave on-call technical support.

* Designed and Created filing & billing systems using Excel templates to

create Invoices.

2000 - 2001 Verizon New

York, NY

Computer Consultant - Temporary

* Processed and documented cumulative data of Verizon products and

merchandise via Access database.

* Maintained company database, created Excel charts, macros and pivot

tables.

* Typed interoffice memos for regional sales representatives.

EDUCATION & TRAINING

Technical Career Institute

New York, NY

AAS Degree: Office Technology 3.51

GPA

Other College Course work Linux Operating Systems, Visual Basic, CompTIA

A+ & Network+

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate