Customer Service Manager
Resume:
Debbie Teveldahl
Gresham Oregon 97080
abh88s@r.postjobfree.com
Resume
Profile
• Staff Development and Training
• Proactive Customer Relations Specialist
• Multi line Telephone & Front Office Reception
• Computer Skills Include: Windows XP and Windows 7
• Spreadsheet Data Base Creation
Experience
Standard TV & Appliance
Lead Dispatch Supervisor
• Handled basic accounting functions: Service billing, A/R and A/p
• Coordinate Technician Scheduling/Routing
• Set up service for customers out of Standard's service area
• Hardworking team player with great communication skills and a perfect attendance record
• Coordinate and supply assistance to staff for problem solving and special circumstances
• Attached and ordered parts/Finalized all service orders
• Submitted parts and labor charges to suppliers and manufacturers for warranty coverage
• Coordinate In House Shop jobs
• Supervise staff of 5 dispatchers, 10 technicians and 3 parts associates
• Leader and builder of customer service oriented teams
• Nominated for inclusion to the Who's Who of Professional Women in 2008
• Earned outstanding ratings for four years in a row on annual reviews
• Received several commendations for excellent, quality customer service
• Shipping and Receiving
• Excellent verbal and written communication skills
DJ's Delivery and Storage Service
Office Manager/Dispatcher
• Set up, dispatched and routed drivers for delayed airline baggage deliveries
• Day Shift office manager
• Supervised driving staff of 8 and office staff of 3
• Daily cash reconciliations and daily banking
• Extensive shipping and receiving (air freight and courier services) for home company Adcom International
• Received commendations from United Airlines home office for superior customer service
• Ran a Providence Hospital medical run in the evenings for Pathology Associates Laboratory, picking up specimens and
shipping them to Seattle 7 days a week, in addition to my office duties
• Shipping skills include airline, long haul trucking and Greyhound bus freight
• Familiar with all post 9 11 hazmat rules and regulations
• Liaison between the airlines and their customers and between the office and the airlines
Education
• California State University at Fresno, June 1972: Associates in Journalism; Minored in Nursing
• Boise State University, March 1989: Vocational Certification CNA; Degree in Nursing
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