Customer Service Manager

KIMBERLY A. ULBRICHT

Home: 281-***-****

Mobile: 281-***-****

*********@************.***

CAREER SUMMARY

Accomplished and Successful Administrative Professional with broad-based

experienced working in fast-paced environments demanding strong

organizational, professional and interpersonal skills. Trustworthy, ethical

and discreet, committed to excellent customer service. Confident and poised

in interactions with individuals at all levels. Detail-oriented and

resourceful in completing projects, able to multi-task effectively.

. Customer Service and Relations

. Filing and Data Archiving

. Time Management

. Mailroom Support

. Problem Solving

. Computer Operations and Typing

. General Office Equipment Operations

. Oral and Written Communications

. Procurement, Supply and Inventory

. Telephone Skills

PROFESSIONAL COMPETANCIES

COMPUTER:

. Proficient - Microsoft Windows, Microsoft Word, Excel, Access,

PowerPoint, Publisher, QuickBooks and QuickBooks Pro.

. Skilled in Outlook, Outlook Express and the Internet.

. Knowledge of Kronos Software, FedEx Shipping Program, RM Track and

other Configuration Management Programs.

ADMINISTRATIVE:

. Administrative and secretarial support for offices of all sizes.

. Coordinated and managed multiple priorities and projects.

. Created and prepared invoices, reports, memos, letters, financial

statements and other documents, using word processing, spreadsheet,

database, and/or presentation software for office personnel.

. Performed day-to-day administrative tasks using a variety of office

machines.

. Assisted with general accounting / bookkeeping and payroll functions.

. Supervised and coordinated the activities of clerical and

administrative support workers.

ORGANIZATIONAL:

. Performed purchasing duties such as compile information and records to

draw up purchase orders for procurement of materials and services.

. Maintained and update filing, inventory, mailing, and database

systems, either manually or using a computer.

. Identified, collected and organized data from multiple sources to

input into daily reports for management.

. Observed, received, and otherwise obtaining information from all

relevant sources.

. Entered, transcribed, recorded, stored, or maintained information in

written or electronic/magnetic form.

. Supervised Engineer Notebooks Project and distributed them; which

included Proprietary Data Information. Created spreadsheet to track

the distribution of them. Organized "Eng. Notebook Library".

Kimberly A. Ulbricht 281-***-****

CUSTOMER RELATIONS, INTERPERSONAL & TEAMWORK:

. Strong, professional and proficient abilities in receptionist work.

. Established and maintained effective working relationships and

communicated easily by providing information to supervisors, co-

workers, and subordinates by telephone, in written form, e-mail, or in

person.

. Reputation for integrity and honesty in all dealings.

PROFESSIONAL EXPERIENCE

BAE Systems, Sealy, Texas

Configuration and Data Management Coordinator III

R Squared Design, LLC, Magnolia, Texas

Office Manager

Vital Link Incorporated, Sealy, Texas

Purchasing, Inventory & Logistics Assistant

Cardtronics, Houston, Texas

Command Center/Customer Service Representative

RCOT Construction / Ranch Country of Texas, Inc., Sealy, Texas

Office Manager & Administrative Assistant

.

Creech Elementary / Katy Independent School District, Katy, Texas

Teacher's Assistant

EDUCATION

English Major

Houston Community College, Katy, Texas

English Major, Business Minor

McLennan Community College, Waco, Texas

MILITARY SERVICE

United States Air Force

Airman First Class

Honorable Discharge

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