Software Manager
Resume:
Barton R. Williams
Apollo Beach, FL 33572
*************@*******.***
Objective
Seeking Network and Systems administration position involving
Network/Systems installation, configuration, repair, maintenance and
support.
Primary Expertise
Twenty Two years researching, evaluating computer systems, analysis and
diagnosis of hardware, software and network issues. Three years analysis
and implementation of DoD mandated IDE (Integrated Digital Environment)
system. Nine years traveling worldwide deploying (OHMIS) Occupational
Health Medical Information Systems installing local LAN's and working on
helpdesk-troubleshooting problems. Eight years of Network Administration
for DoD Health Affairs. Four years of Network Administration for U.S.
Medical Information Systems and Services Agency.
Four years of IT Support for Pomeroy IT Solutions.
One year 6 months as Sr. Desktop Support for Volkswagen HQ.
Professional Experience
SHI - Desktop Support Technician (3/10 - 10/10)
Supporting Verizon Hardware upgrades and Migrations.
Imaging PC's, configuring and deploying laptops/desktops, PDA's, and
peripherals in addition to managing shipping/receiving of
equipment/inventory. Providing second level support for hardware and
software issues as well as application deployment.
ATS - Senior Desktop Support Technician (4/08 - 10/09)
Supporting Executive user's at Volkswagen Group of America Headquarters.
Responsible for resolving complex technical support issues ranging from
desktop application errors to network and server connectivity issues.
Maintain a high level of technical knowledge in all fields of support (PC,
network, server, Blackberry, etc..) Analyze, document, and escalate
critical issues to appropriate IT Groups (Network Engineering,
Business/Application Specialists, Operations, development, and vendors)
Logging and managing tickets in dispatch ticketing system. Assist customers
(internal and remote) with desktop and software issues. Perform
installation and configuration of operating systems and applications.
Assist in the training of new employees Provide telephone support and
remote assistance. Make procedural and/or operational corrections as
necessary.
Determine source of computer problems (hardware, software, user access,
etc.). Provide VoIP support and Citrix utilizing RSA Tokens for remote
access. Advise staff on appropriate actions needed to resolve issues.
Serve as liaison between corporate staff and the technology department to
resolve issues. Deploy Desktop/Laptops utilizing Ghost Imaging. Manage and
Support Printers to include changing and ordering Cartridges and
Maintenance. Provide recommendations on company technology purchases.
Document computer problems and resolutions for future reference. Maintain
inventory for all Assets.
Maintain confidentiality with regard to the information being processed,
stored or accessed. Other duties as assigned.
Pomeroy IT Solutions - Computer Technician (12/04 - 3/08)
Working various projects at IBM complexes.
Completing final phase of XP Migration for MCI in Washington DC, Virginia
and Baltimore, MD.
Traveling throughout the states of Florida, Georgia, Kentucky, Tennessee,
South Carolina, North Carolina, Virginia and Maryland performing XP
Migration for BB&T banks. Installing Hard Drives and Imaging new and old
systems with Microsoft XP. Responsible for backing up and restoring User
Data. Shutting down and pulling old Server's from Server racks. Supporting
Commonwealth of Pennsylvania contract.
Kemtah - Information Technologist (5/04 12/04)
Performing XP migration for Wells Fargo Home Mortgage. Frederick, Md.
Responsibilities include performing site surveys and upgrading computer
memory and operating systems to Windows XP version, in an Active Directory
environment. Providing Deskside support to users.
PEC Solutions Inc. - Network/Systems Administrator (10/01/90 - 5/20/03)
Supporting U.S. Army Medical Information Systems and Services Agency
(USAMISSA) - Fort Detrick, MD
Responsibilities include maintaining Network administration. Managing User
Accounts to include creating, updating changes in position, job titles,
telephone numbers, rank, unlocking accounts and creating/deleting user
accounts. Manage and track network IP addresses. Restructure, manage and
maintain Public drive folders. Archive, manage and maintain Home Directory
data. Participate in security validation and verification. Support USAMISSA
in obtaining DITSCAP security certification. Troubleshoot Exchange Server
related problems. Manage creation and renewal of TSACS accounts as well as
TSACS user training. Inventory management of all automation equipment.
Check for serviceability and report excess equipment. Provide VPN support
for SMDC (Space and Missile Defense Command) users. Manage and Track
software licenses. Assure ISDN lines are available to support Video
Teleconferencing equipment to include scheduling, certifying equipment,
monitoring and supporting VTC meetings. Participate in the development of
an IDE (Integrated Digital Environment) system for the Department of
Defense Agency initiative. Perform research and evaluation for new
hardware, software and networking upgrades. Provide cost estimates of
recommendations for budgeting purposes. Provide Desktop support to include
training, advice, troubleshooting and Telephone support to include
transferring numbers to support office moves. Provide critical situation
support, especially during emergency or high profile situations. Establish
standards for desktop specifications and the software suite. Aid in
definition of project goals and support development and execution of plans
to achieve them.
Troy Systems Inc. - Network Specialist (10/98 to 3/1/00) Responsibilities
include analysis and diagnosis of network, hardware and software computer
problems. Duties include setting up and configuration of new computer
systems. Once problems occur conduct systems analysis and diagnosis to
resolve computer system issues.
Troy Systems Inc. - Information Center Analyst (10/90 to 10/98): Provide
deployment and maintenance support to technical and non-technical personnel
utilizing OHMIS. Duties include the analysis/diagnosis of hardware/software
difficulties for 690 microprocessor-installed systems through the OHMIS
Technical Information Center. Actively pursuing the automation of the
Technical Information Center.
Technology Applications Inc. - Assistant Programmer (6/88 to 10/90):
Responsible for the deployment and maintenance of the U.S. Army's OHMIS.
This system includes four distinct PC-based integrated modules that
required installation and technical support at U.S. Army health clinics
throughout the world. Addition duties include the analysis/diagnosis of
hardware/software difficulties, and provide follow-up technical support to
the OHMIS users. Trained audiologists in the use of the Hearing Evaluation
Automated Registry System Manager's (Hears Manager) module.
ADP EXPERIENCE:
Software: Windows 7, Windows XP, Windows 2000, Windows NT, 95x, 98,
3.11WFW, Microsoft Office95-97 - 2003 and 2007 - Word-Excel-PowerPoint-
Access, Microsoft Outlook, Microsoft Exchange, Microsoft Project95-98/2000,
Lotus Notes-Organizer-CCMail, Netscape-MS Internet Explorer, Altiris,
Ghost, DameWare, various software packages, and OHMIS systems
Hardware: Dell Desktops, Laptops and Servers, Micron, Zenith, Gateway, IBM,
EDS, Unisys, Macintosh, and Wang. Tektronix, all series of HP LaserJet
printers to include replacing fusion units and roller assemblies, Scanners,
CD-ROM, Bernoulli, Tape, Laser, ZIP and JAZZ drives, Ethernet, 3COM and
Token ring adapters, RA400-600 devices, Blackberry Units
Education
Johns Hopkins University - Certificate Computer Programming
ADDITIONAL TRAINING:
Information Assurance Security Officer Certification Course - 5May02
ARMY approved Level 1 Systems Administrator course
ARMY approved Level 2 Systems Security Administrator course
References
Available upon request
Contact this candidate